Tyronza Prewitt
Peoria,United States
Summary
Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail. Motivated Optician with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease. Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns. Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
17
17
years of professional experience
Work History
Optician/Receptionist
WALMART VISION CENTER
02.2023 - 05.2024
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Activities Aide
Apostolic Christian Skylines
09.2022 - 02.2023
- Participated in staff meetings and trainings to stay current on best practices for patient care and engagement.
- Facilitated social interaction among residents through group activities and events, fostering a welcoming community atmosphere.
- Managed inventory of supplies needed for recreational programming, maintaining optimal levels without exceeding budget constraints.
- Served as liaison between activity department and nursing staff to ensure seamless integration of therapeutic programs into overall care plans.
- Collaborated with interdisciplinary teams for comprehensive care plans, resulting in improved patient satisfaction.
- Developed creative, customized therapeutic programs that addressed unique patient interests and abilities.
- Enhanced patient well-being by leading engaging and stimulating activities tailored to individual needs.
- Evaluated program effectiveness by monitoring participant outcomes and adjusting strategies accordingly to maximize benefits for all residents involved.
Driver
ALPHA AND OMEGA TRANSPORTATION
01.2021 - 12.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Optician
National Vision
07.2018 - 04.2022
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Managed client frame selection processes and walked through lens options.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Repaired and adjusted frames to meet customer needs.
- Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
- Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
- Conducted special tests such as field of vision assessment, OCTs and pachymetry.
Cashier
Circle K
05.2016 - 09.2018
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Helped with purchases and signed customers up for rewards program.
- Trained new team members in cash register operation, stock procedures and customer services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
DRIVER
Alpha omega transportation
02.2015 - 01.2017
- Communicated with [Job title] to obtain work schedule.
- Assisted clients with mobility issues by pushing wheelchairs and arranging other devices.
- Helped clients in and out of vehicles by opening doors and providing physical support.
- Recorded trip log and job diary to document mileage.
- Planned efficient routes by reviewing maps and traffic conditions.
- Checked vehicle oil and fluid levels regularly to prevent issues during service.
- Stowed mobility devices, such as walkers and wheelchairs by [Action].
- Kept electronic records of information, such as [Type] and [Type].
- Responded to dispatch calls promptly.
- Transferred patients using gurneys, stretchers, backboard and other equipment.
- Restrained violent patients to safely transport to hospital.
Housekeeper
Baymont inn & Suit Hotel
03.2012 - 01.2014
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Warehouse Worker
HP
03.2007 - 07.2010
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors and transport companies.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Used pallet jacks to move items to and from warehouse locations.
Education
High School Diploma -
Eastside High School
05.2001
Skills
- Glasses repair
- Fittings
- Evaluating patients
- Managing inventory
- Quality control
- Friendly, positive attitude
- Problem resolution
- Reliable & trustworthy
- Relationship building
- Organizational skills
- Organization
- Conflict resolution
- Basic math
- People skills
- Good work ethic
- Customer Service
- Optical Measurements
- Insurance Verification
- Computer Skills
- Repairing Glasses
- Optical dispensing
- Adjusting Eyewear
- Retail Sales
- Progressive Lenses Expertise
- Optical orders
Timeline
Optician/Receptionist
WALMART VISION CENTER
02.2023 - 05.2024
Activities Aide
Apostolic Christian Skylines
09.2022 - 02.2023
Driver
ALPHA AND OMEGA TRANSPORTATION
01.2021 - 12.2022
Optician
National Vision
07.2018 - 04.2022
Cashier
Circle K
05.2016 - 09.2018
DRIVER
Alpha omega transportation
02.2015 - 01.2017
Housekeeper
Baymont inn & Suit Hotel
03.2012 - 01.2014
Warehouse Worker
HP
03.2007 - 07.2010
High School Diploma -
Eastside High School
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