Summary
Overview
Work History
Education
Skills
Timeline
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Tyrus Harris

Tyrus Harris

Omaha,Ne

Summary

My objective is to seek career opportunities through a customer service related work setting; Professional service expert with significant experience in customer interaction and issue resolution. Strong focus on teamwork and achieving desired outcomes. Known for adaptability, reliability, and effective communication. Skilled in conflict resolution, problem-solving, and delivering high-quality service.

Overview

7
7
years of professional experience

Work History

Tier 1 Customer Services Representative

NORTH END TELESERVICES
06.2024 - 07.2025
  • Accessed daily computer sites, systems and applications.
  • Assisted callers, customers and other insurance agents with creating or updating health insurance applications.
  • Navigated and advised the appropriate scripting based on the caller’s request or need.
  • Assisted callers with any other specific need (other department transfer) or any other third party insurance company.
  • Enhanced customer satisfaction through effective problem resolution and support.
  • Managed high-volume call queues, ensuring timely responses to inquiries.

Nelnet Advisor

NORTH END TELESERVICES
06.2024 - 07.2025
  • Accessed daily computer sites, systems and applications.
  • Educate borrowers on multiple student loan repayment plan options.
  • Provided borrowers with a list of priorities of solutions as to exploring different avenues to potentially repay student loan debt depending on each special circumstance.
  • Processed ACH payments.
  • Provided accurate and helpful information to borrowers via email as well as other Nelnet and student loan sites and sources.
  • Documented borrowers accounts.
  • Analyzed client needs to provide tailored solutions and improve customer satisfaction.

Collections CSA (Customer Service Agent)

BANK OF THE WEST
04.2022 - 10.2023
  • Performed inbound and outbound calls.
  • Processed ACH payments.
  • Advised customers’ on account statuses.
  • Scheduled promises to pay as well as to find a repayment plan solution(s).
  • Facilitated customer inquiries, providing accurate information on banking products and services.
  • Streamlined account opening processes, enhancing customer experience and reducing wait times.

Customer Service Experience Representative

SIGNATURE PERFORMANCE INC.
03.2020 - 01.2022
  • Assisted veterans, veteran representatives and providers with documenting hospital visits and admissions for veterans.
  • Made in and outbound calls.
  • Emailed or faxed the necessary documents for veterans to hospitals V.A facilities and provider offices.
  • Delivered exceptional service by resolving customer inquiries and concerns efficiently.

Advisor I

NELNET INC.
11.2018 - 02.2020
  • Educated borrowers on student loan repayment plan options.
  • Processed financial payments.
  • Noted and documented customer accounts.
  • Executed customer service skills via telephone and email.
  • Led strategic initiatives to enhance operational efficiency and improve client satisfaction.

Education

CRIMINAL JUSTICE -

University of Nebraska - Omaha
Omaha, NE
09.2025

Skills

  • Marketing
  • Planning
  • Managing
  • Advertising
  • Social media
  • Microsoft Office
  • Dual Monitors
  • Avaya Phone Systems
  • Payment Processing Skills
  • Disciplined
  • Empathetic
  • Strategic Thinker
  • Communication
  • Stress Resistant
  • Competitor
  • Customer support
  • Customer relations
  • Database maintenance
  • Organization
  • Complaint handling

Timeline

Tier 1 Customer Services Representative

NORTH END TELESERVICES
06.2024 - 07.2025

Nelnet Advisor

NORTH END TELESERVICES
06.2024 - 07.2025

Collections CSA (Customer Service Agent)

BANK OF THE WEST
04.2022 - 10.2023

Customer Service Experience Representative

SIGNATURE PERFORMANCE INC.
03.2020 - 01.2022

Advisor I

NELNET INC.
11.2018 - 02.2020

CRIMINAL JUSTICE -

University of Nebraska - Omaha

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Tyrus Harris