Tyrus Place
Ward,AR
Summary
Proven leader with a track record of enhancing customer satisfaction and driving sales at Mclarty Mazda. Skilled in customer relations and sales proficiency, I excel in resolving disputes and mentoring teams to exceed targets. Achieved significant improvements in operational efficiency and customer loyalty through innovative strategies and assertive problem-solving.
Overview
12
12
years of professional experience
Work History
Customer Service Advisor
Mclarty Mazda
01.2023 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Resolved concerns with products or services to help with retention and drive sales.
Service Center Manager
Valvoline Instant Oil Change
12.2022 - 01.2023
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Trained new staff members on company policies and center expectations.
- Enhanced team performance by providing regular training and development opportunities.
- Managed budgets and resources effectively, ensuring profitability of the service center.
Salesperson
Mclarty Mazda VW
10.2022 - 11.2022
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
Area Manager
Valvoline Instant Oil Change
08.2017 - 09.2022
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
Store Manager
Stage 2 Games
10.2014 - 08.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Owner/Operator
Grass Tech
06.2012 - 09.2014
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Education
No Degree - Live Production
Full Sail University
Winter Park, FLNo Degree - Nursing
University of Central Arkansas
Conway, ARHigh School Diploma -
Cabot High School
Cabot, ARNo Degree -
Howe Military School
Howe, INSkills
- Customer Relations
- Customer Focus
- Sales proficiency
- Schedule Management
- Vehicle Inspection
- Assertiveness
- Appointment Scheduling
- Dispute Resolution
- Supply Management
- Training and mentoring
- Complaint Handling
- Work Order Preparation
- Payment Processing
Timeline
Customer Service Advisor
Mclarty Mazda
01.2023 - Current
Service Center Manager
Valvoline Instant Oil Change
12.2022 - 01.2023
Salesperson
Mclarty Mazda VW
10.2022 - 11.2022
Area Manager
Valvoline Instant Oil Change
08.2017 - 09.2022
Store Manager
Stage 2 Games
10.2014 - 08.2017
Owner/Operator
Grass Tech
06.2012 - 09.2014
No Degree - Live Production
Full Sail University
No Degree - Nursing
University of Central Arkansas
High School Diploma -
Cabot High School
No Degree -
Howe Military School
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