Hi, I’m
Tyrza Milord
Brockton,MA
Summary
Experienced in managing student records, coordinated academic programs, and led recruitment and graduation processes. Demonstrated strong analytical and problem-solving skills, exercised sound judgment, and maintained discretion with sensitive student information. Implemented policies, optimized operations, and applied data-driven strategies to improve student outcomes. Resolved academic progress challenges while building strong relationships with students, faculty, and staff to ensure seamless support services. Committed to enhancing student success, improving institutional efficiency, and fostering an inclusive and supportive learning environment
Overview
7
years of professional experience
1
Certification
Work History
Suffolk University
Student Support Coordinator
01.2023 - Current
Job overview
- Directed the recruitment process for Upward Bound, successfully enrolled 25 students annually, and oversaw recommendations, interviews, and outreach efforts.
- Maintained detailed student records in Blumen, updated contact logs, and tracked academic progress.
- Assisted 15–20 students annually in graduating from the program through structured academic advising and goal-setting strategies.
- Conducted one-on-one academic check-ins per year and developed personalized plans to improve grades and accountability.
- Crafted and led student workshops on budget management, academic development, social skills, and professional communication.
- Automated document management in PandaDocs, streamlined recruitment and record-keeping by ensuring digital forms were automatically filed in corresponding folders.
- Developed and implemented digital recruitment documents, and facilitated virtual student enrollment and engagement.
- Tracked and analyzed student and alumni data to support APR reporting, and created detailed Excel reports on student enrollment, graduation, and withdrawal statuses.
- Counseled education-related issues and problems with students, parents, and school officials.
- Organized and allocated resources required to meet the needs of 65 students and instructors.
University of Massachusetts Boston
Peer Academic Coach
01.2020 - 12.2022
Job overview
- Provided academic guidance and support to students and helped them develop strategies for success in higher education
- Maintained detailed case records using Salesforce, ensuring up-to-date and accurate documentation
- Analyzed student performance data to inform personalized coaching strategies and improve retention outcomes
University of Massachusetts Boston
Front Desk Attendant
01.2018 - 12.2022
Job overview
- Managed front-line administrative support, student inquiries, and scheduling for university offices
University of Massachusetts Boston
Research Trainee (Dana-Farber Cancer Institute Partnership)
01.2021 - 12.2021
Job overview
- Conducted data analysis and research on health disparities, produced reports and visual summaries for academic publications
- Assisted in drafting research abstracts and conducting literature reviews
Education
University of Massachusetts Boston
Bachelor of Arts from Psychology
01.2022
University Overview
GPA: Summa Cum Laude
Skills
- Student recruitment & enrollment management
- Academic Advising & student retention strategies
- Student records management & compliance
- Event planning & workshop facilitation
- Data analysis & reporting (Blumen, Excel)
- Process automation & workflow optimization
- Confidential Data Management & academic support
- Cross-functional collaboration & communication
Certification
- Mental Health First Aid USA
- Restorative Justice Practices and Circle Training
- Diversity, Inclusion & Belonging Certification
- Student Leadership Program Certification
Languages
English
Native or Bilingual
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingPaid time offFlexible work hoursHealthcare benefitsWork from home optionTimeline
Student Support Coordinator
Suffolk University
01.2023 - Current
Research Trainee (Dana-Farber Cancer Institute Partnership)
University of Massachusetts Boston
01.2021 - 12.2021
Peer Academic Coach
University of Massachusetts Boston
01.2020 - 12.2022
Front Desk Attendant
University of Massachusetts Boston
01.2018 - 12.2022
University of Massachusetts Boston
Bachelor of Arts from Psychology
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