Tysa Prewitt
Hamburg,AR
Summary
Compassionate Social Services Coordinator known for strong communication and analytical skills. Proven ability to coordinate diverse services, ensuring compliance and enhancing client experiences. Motivated Social Services Case Manager displaying high level of flexibility, adaptability and organizational skills. Superior leadership skills and demonstrated track record of success working with diverse client populations in one-on-one and group settings.
Overview
17
17
years of professional experience
Work History
Social Services Coordinator - PEC
State Of AR - Department of Human Services
Little Rock, AR
04.2020 - Current
- Coordinated services for clients with diverse needs within state human services programs.
- Managed case files and ensured compliance with state regulations and policies.
- Assisted in training new staff on policies, procedures, and best practices.
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored staff performance and provided feedback on areas of improvement needed.
Program Eligiblity Supervisor
State of AR - Department of Human Services
Hamburg, AR
08.2015 - 04.2020
- Supervised daily operations of social service programs and staff activities.
- Coordinated training programs for new employees and ongoing staff development.
- Managed case reviews to ensure compliance with department regulations and policies.
- Conducted performance evaluations to assess employee skills and development needs.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Trained new employees on company policies, job duties, and performance expectations.
- Managed team of 5-6 employees, ensuring high productivity and quality standards were met.
Program Eligiblity Specialist
State of AR - Department of Human Services
Hamburg, AR
09.2014 - 08.2015
- Evaluated program applications for eligibility and compliance with regulations.
- Conducted interviews to gather necessary information for eligibility determination.
- Maintained accurate records of client interactions and eligibility assessments.
- Monitored changes in regulations affecting program eligibility criteria.
- Provided information to applicants regarding program requirements and benefits.
- Responded to inquiries from clients regarding their application status or any other questions they may have had.
- Conducted in-person interviews with applicants to verify information provided on applications.
- Performed data entry into computer systems to update applicant files as needed.
- Provided technical assistance to staff members regarding the interpretation of policies and procedures.
- Reviewed and evaluated applicants' eligibility for programs based on their financial status, medical history, and other criteria.
- Processed applications for new programs by verifying applicant's eligibility criteria.
- Reviewed applications to verify client information and resolve discrepancies.
- Explained reasons behind application denials and recommended further action.
- Entered client information and files into databases for further review and tracking.
Program Eligibility Specialist
State of AR - Department of Human Services
Hamburg, AR
05.2008 - 08.2012
- Evaluated program applications for eligibility based on established guidelines.
- Assisted clients in understanding program requirements and documentation needed.
- Processed and reviewed client information in the eligibility management system.
- Maintained accurate records of client interactions and eligibility determinations.
- Participated in trainings aimed at improving knowledge of applicable laws and regulations governing program eligibility.
- Reviewed and evaluated applicants' eligibility for programs based on their financial status, medical history, and other criteria.
- Processed applications for new programs by verifying applicant's eligibility criteria.
- Provided information to applicants regarding program requirements and benefits.
- Conducted in-person interviews with applicants to verify information provided on applications.
- Performed data entry into computer systems to update applicant files as needed.
Education
Bachelor of Science - Computer Science
University of Central Arkansas
Conway, AR05-2000
BBA - Computer Information Systems
University of Central Arkansas
Conway, AR06-1997
High School Diploma -
Hamburg High School
Hamburg, AR05-1989
Skills
- Case management
- Compliance monitoring
- Training and development
- Client advocacy
- Eligibility determination
- Program evaluation
Timeline
Social Services Coordinator - PEC
State Of AR - Department of Human Services
04.2020 - Current
Program Eligiblity Supervisor
State of AR - Department of Human Services
08.2015 - 04.2020
Program Eligiblity Specialist
State of AR - Department of Human Services
09.2014 - 08.2015
Program Eligibility Specialist
State of AR - Department of Human Services
05.2008 - 08.2012
Bachelor of Science - Computer Science
University of Central Arkansas
BBA - Computer Information Systems
University of Central Arkansas
High School Diploma -
Hamburg High School
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