Tysela Young
Summary
Results-driven professional seeking position as Office Administrator. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Daycare Owner/Operator
Young Scholars Child Care LLC.
Newark, DE
01.2017 - Current
- Maintained accurate accounting of tuition and operating reports.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Stayed current on regulation codes and OCCL guidelines to maintain compliant program operations in Delaware.
- Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
- Modernized instructional plans and educational approaches to enhance student learning.
- Recruited, hired and evaluated primary and supplemental staff and recommended personnel actions for programs and services.
- Reviewed and evaluated new and current programs to determine success and compliance with state, local and federal regulations and recommended necessary modifications.
- Implemented school policies, procedures and systems to promote safe and healthy environment in compliance with state standards.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Oversaw safety requirements, inspection and certification procedures to facilitate annual licensing review.
Account Manager
Navient Department Of Education
Newark, DE
11.2014 - 06.2016
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Educated clients on new programs and services, and updated account information to maintain high standards of client service.
- Managed hundreds of accounts by reviewing and mitigating discrepancies and collaborating with account holders.
Administrative Assistant
YaYa B Travel LLC.
Newark, DE
01.2011 - 06.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Education
Dental Assisting -Certificate Courses; Biomedical Sciences, Clinical Sciences I, Clinical Sciences II, Dental Sciences, Advanced Chair Side Functions, Radiology, Dental Office Management, Ethics, and Jurisprudence. -
Drake College of Business
Newark, NJ08.2012
High School Diploma -
Glasgow High School
Newark, DE06.2008
Skills
- Enrollment Procedures
- Staff Training
- Group and Individual Care
- Daycare Management
- Inbound Phone Call Handling
- Office Management
- Delegation and Work Assignment
- Office Reception
- Hotel Accommodations
- Deposit Collection
- Maintaining Office Records
- Financial Records and Processing
- Payroll Administration
- Office Supplies and Inventory
- Proficiency in Microsoft Office
- Intuit QuickBooks
Timeline
Daycare Owner/Operator
Young Scholars Child Care LLC.
01.2017 - Current
Account Manager
Navient Department Of Education
11.2014 - 06.2016
Administrative Assistant
YaYa B Travel LLC.
01.2011 - 06.2015
Dental Assisting -Certificate Courses; Biomedical Sciences, Clinical Sciences I, Clinical Sciences II, Dental Sciences, Advanced Chair Side Functions, Radiology, Dental Office Management, Ethics, and Jurisprudence. -
Drake College of Business
High School Diploma -
Glasgow High School
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