Tysha Greene
Charlotte,NC
Summary
Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Boston Market
12.2018 - 05.2023
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Sales Representative
Belle Voyage Travel Agency
06.2016 - 11.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
Customer Service Representative
Gurley All Freight
03.2014 - 05.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Certified Nursing Assistant
Vaughan Regional Medical Center
07.2011 - 08.2012
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Education
Bachelor of Science - Psychology
North Carolina A & T State University
Greensboro, NC06.2015
Skills
- Avid Pro Tools
- Cost Control
- Human Resources Policies Expertise
- Policy and Procedure Development
- Recording Vital Signs
- Quality Patient Care
- Compassionate Communication
- CPR certified
Certification
- CNA - Certified Nurse Assistant
Timeline
Assistant Manager
Boston Market
12.2018 - 05.2023
Sales Representative
Belle Voyage Travel Agency
06.2016 - 11.2018
Customer Service Representative
Gurley All Freight
03.2014 - 05.2016
Certified Nursing Assistant
Vaughan Regional Medical Center
07.2011 - 08.2012
Bachelor of Science - Psychology
North Carolina A & T State University
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