TY'SHA HAMPTON
Cambridge,MD
Summary
Outgoing Lead Server Assistant with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
Overview
4
4
years of professional experience
Work History
Lead Server Assistant
Hyatt Regency Chesapeake Bay
2022.09 - Current
- First point of contact for visiting clients and customers.
- Provide friendly, attentive service throughout peak times for responsive customer care.
- Maintain clean, organized environments for presentable front-of-house areas.
- Display friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests and their children.
- Answer customer questions and pointed individuals in right directions.
- Refill drinks, condiments and restocked serving areas to minimize delays.
- Buss tables between courses and load and unloaded trays to expedite tasks.
- Fielded customer complaints and notified managers.
- During shift responded to approximately 25+ callers and answered questions.
- Provided information about guests' party size, led guests to seating and offered menus.
- Govern dining area to coordinate, usher and remove obstacles to drive positive dining experience.
- Manage multiple tasks simultaneously and completes all assigned duties each shift.
- Provide information about current and future events at facility.
- Provide guidance and directions on seating procedures to increase customer satisfaction and safety.
Animal Fostering
Baywater Animal Rescue
2020.01 - 2022.12
- Fed and watered ten to 15 animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets to prevent spread of diseases.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept animals clean and free of contaminants to promote optimal health.
- Administered medications to animals in treatment and documented changes in condition.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Learned and followed safety protocols for transporting animals to and from facilities to avoid injuries and keep animals safe.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Monitored animals for signs of disease, illness, injury and communicated concerns.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors
Cashier
Dairy Queen Grill & Chill
2022.04 - 2022.09
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Lifted up to 20 pounds daily.
Education
High School Diploma -
James Madison High School
01.2022
Skills
- Table Preparation
- Check Payment Processing
- Heavy Lifting
- High-Volume Dining
- Verbal Communication
- Phone Inquiries
- Menu Knowledge and Suggestive Selling
- Problem-Solving Techniques
Accomplishments
- Supervised team of five staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Lead Server Assistant
Hyatt Regency Chesapeake Bay
2022.09 - Current
Cashier
Dairy Queen Grill & Chill
2022.04 - 2022.09
Animal Fostering
Baywater Animal Rescue
2020.01 - 2022.12
High School Diploma -
James Madison High School
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