Tysha Jean Louis
Pompano Beach,FL
Overview
5
5
years of professional experience
Work History
Security Officer
Sig 9 Global
Fort Lauderdale, FL
05.2024 - 11.2024
- Guarded restricted areas to prevent unauthorized entry.
- Monitored surveillance cameras and responded to suspicious activity.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Provided friendly and professional assistance to employees, visitors and customers.
- Verifying visitors
Customer Service Representative
Quest Health Solutions
Coral Springs, FL
08.2022 - 03.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted available products and services to customers during service, account management and order calls.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided accurate information about products and services to customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Making 100 or more calls daily
- Following all HIPPA regulations
- Taking credit card payments
- Verifying insurance
Front Desk Medical Receptionist
Primary Care Holistic Center
Tamarac, FL
01.2022 - 08.2022
- Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Gathered, transcribed, and typed medical information into charts.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Straightened up waiting room to maintain neat and organized space.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Protected patients by observing strict HIPAA guidelines.
- Compiled and coded patient information or data in appropriate computer system.
Security Officer
Frontline Security
Boca Raton, FL
01.2021 - 01.2022
- Guarded restricted areas to prevent unauthorized entry.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Monitored surveillance cameras and responded to suspicious activity.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Documented security-related situations and submitted in-depth reports to superiors.
- Searched individuals and baggage for weapons and other prohibited items.
Cashier
Walmart
Pompano Beach, FL
11.2019 - 01.2021
- Worked closely with front-end staff to assist customers.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed sales transactions to prevent long customer wait times.
- Resolved customer complaints professionally in accordance with company policy.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Collected payments and provided accurate change.
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers promptly and responded to questions.
Education
High School Diploma -
Deerfield Beach Highschool
Deerfield Beach, FL06-2020
Skills
- Fluent in Haitian Creole
- Scheduling
- Call center experience
- Professional telephone demeanor
- Data entry
- Multi-line telephone operations
- Payment processing
- Verbal and written communication
- Adaptability and flexibility
- Microsoft office expertise
- Documentation
- Billing support
- Appointment scheduling
- HIPAA guidelines
- Medical billing and coding
- Insurance verification
- Workflow optimization
- Account management
- Co-payment collection
- Appointment setting
- Identification verification
- Electronic surveillance
- Access control management
- Visitor tracking
Timeline
Security Officer
Sig 9 Global
05.2024 - 11.2024
Customer Service Representative
Quest Health Solutions
08.2022 - 03.2023
Front Desk Medical Receptionist
Primary Care Holistic Center
01.2022 - 08.2022
Security Officer
Frontline Security
01.2021 - 01.2022
Cashier
Walmart
11.2019 - 01.2021
High School Diploma -
Deerfield Beach Highschool
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