Summary
Overview
Work History
Education
Skills
Timeline
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Ty'Shanae Davis

Marion,SC

Summary

Proven in enhancing customer satisfaction, I excelled at Conduent by mastering call center operations and demonstrating exceptional customer support. Leveraging clear communication and a willingness to learn, I significantly improved service quality. My expertise in data entry and empathetic listening fostered positive client relationships and operational efficiency.

Overview

5
5
years of professional experience

Work History

Call Center Customer Service Representative

Conduent
04.2022 - 03.2023
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Reduced call resolution time through efficient problem-solving and communication skills.

CSR

Startek,
07.2020 - 07.2021
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times
  • Provide troubleshooting assistance to customers
  • Ability to accept and implement coaching and feedback
  • Utilizing internet tools to best support customer inquiries.

Sub Artist

RL Jordan Subway
06.2019 - 11.2019
  • Greeted guests, promoted specials, and took orders.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Executed sandwich artistry duties with very low occurrence of errors.

Call Center Representative

Cigna
02.2018 - 04.2019
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Education

High School Diploma -

Mullins High School
Mullins, SC
05.2016

Skills

  • Customer Service
  • Customer Support
  • Data Entry
  • Customer Satisfaction
  • TIME MANAGEMENT
  • CLEAR COMMUNICATION
  • WILLINGNESS TO LEARN
  • Call Center Operations
  • LiveChat
  • Resolving issues
  • Quality Assurance

Timeline

Call Center Customer Service Representative

Conduent
04.2022 - 03.2023

CSR

Startek,
07.2020 - 07.2021

Sub Artist

RL Jordan Subway
06.2019 - 11.2019

Call Center Representative

Cigna
02.2018 - 04.2019

High School Diploma -

Mullins High School

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Ty'Shanae Davis