TyShanae McNeese
Trenton,NJ
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
7
7
years of professional experience
Work History
Lash Technician
The Wink Vault LLC
Morrisville, Pennsylvania
04.2021 - Current
- Managed inventory levels by ordering products as needed and restocking shelves when necessary.
- Educated clients on the importance of maintaining their lashes through proper cleansing techniques.
- Designed specific eyelash treatments based upon guests' individual needs.
- Applied primer and adhesive to natural lashes prior to attaching the synthetic lash extensions.
- Cleaned client eyes prior to lash application with gentle eye makeup remove wipes.
Customer Service Representative
CEI Fleet Service
Feasterville, Pennsylvania
06.2019 - 04.2021
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Excelled in exceeding daily tow rate goals.
- Assisted customers with roadside assistance and towing if needed.
- Recorded fleet incident and comprehensive insurance claims.
Security Officer
G4S Secure Solutions
Robbinsville, New Jersey
10.2017 - 02.2018
- Assisted with crowd control during large events held at the facility.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored CCTV systems to ensure safety and security of premises.
Education
High School Diploma -
Trenton Central High School
Trenton, NJ06-2012
Some College (No Degree) - Criminal Justice
Mercer Community College
Trenton, NJSkills
- Scheduling
- Account updating
- Complaint resolution
- High-energy attitude
- Multi-tasker
- Type 45wpm
- NJ SORA
- Active listening
- Stress management
- Problem resolution
- Warehousing functions
- Information security
- Computer proficiency
- Call center experience
Timeline
Lash Technician
The Wink Vault LLC
04.2021 - Current
Customer Service Representative
CEI Fleet Service
06.2019 - 04.2021
Security Officer
G4S Secure Solutions
10.2017 - 02.2018
High School Diploma -
Trenton Central High School
Some College (No Degree) - Criminal Justice
Mercer Community College