Tyshanna Smith
Atlanta,GA
Summary
With over 11 years of experience in the hospitality industry, my passion lies in delivering exceptional guest service and contributing to the success of my team. The dynamic nature of this industry has honed my skills in team building, attentiveness, multitasking, conflict resolution, and providing outstanding customer service. My ultimate objective is to consistently deliver exemplary service to guests, ensuring their satisfaction on every occasion. As a diligent manager, I possess a strong background in guest service and a proven ability to effectively handle guest interactions and resolve issues. I excel at communication and problem-solving in high-pressure environments, always striving to create a positive experience for all.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Assistant Front Office Manager
Days Inn Hotel
04.2012 - 01.2014
- As the AFOM I was responsible for ensuring that the front desk operations of the hotel ran smoothly and efficiently
- I supervised all front desk staff, managed guest accounts, and oversaw all aspects of the guest experience
- May daily duties included Training new front desk staff and ensuring that existing staff receive ongoing training
- Daily I monitored and managed guest accounts, including room charges and upgrades
- I resolved guest complaints and ensured guest satisfaction By ensuring prompt and courteous service to all guests
- I maintained and updated hotel records and databases
- I and the FOM developed and implemented policies and procedures to improve front desk operations
- I collaborated with other departments such as housekeeping, engineering, sales and accounting to ensure smooth hotel operations
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
Housekeeping Manager
Days Inn Hotel
01.2014 - 03.2016
- As housekeeping manager, I was responsible for planning and organizing the development of the housekeeping department
- My job was to raise the standard of cleanliness and training my team to provide the highest quality of cleanliness in our guest rooms
- I monitored all cleanliness inspections, and guest surveys regarding rooms along with our public spaces and ballrooms
- I hired and provided training for all housekeeping staff, inspectors and assistant managers
- I oversaw all budgets, cleaning equipment and any maintenance repairs in the hotel along with the laundry department
- I scheduled staff according to the hotel’s forecast, along with submitted payroll
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
Assistant Housekeeping Manager
Sheraton Suites
03.2016 - 02.2019
- As Ast
- Housekeeping manager, my duties was to focus on supporting day to day areas such as housekeeping, recreation and laundry
- I assisted is guest departure procedures and maintained the properties cleanliness standards
- In daily stand ups I communicated performance expectations and shared guest comments and reviews
- I inspected guest rooms for cleanliness and standards, assuring that guest rooms were flawless and addressed any maintenance issues found
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
Office Administrator
Trucker Dad Transport
03.2019 - 08.2022
- I performed admin duties such as preparing all paperwork for drivers, and maintaining department reports and filing
- I recruited and onboarded all licensed Class A CDL drivers
- I developed an orientation course that focused on safety and security and employee handbook policies and guidelines
- I maintained daily communication with all drivers, shipping departments and brokers
- I dispatched drivers
- I maintained all DOT and IFTA requirements along with driver logs
- I prepared payroll records as well as mileage and fuel
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
Guest service specialist
Marriott Marquis Atlanta
- Greeted guests on arrival assigning room keys and collecting payment information
- Performed and processed guest check in & checkouts for a 1663 room hotel
- Resolved guest complaints and concerns
- Provided prompt, professional, and courteous customer service
Rooms Inspector
Atlanta Marriott Marquis
02.2022 - 12.2023
- Working with director and rooms operations management in inspecting 1663 room hotel
- Report any issues regarding maintenance or inventory
- Helping dispatch over 100 housekeepers to their designated areas
- I am the lead trainer for all new housekeepers
- Ensuring that we uphold Marriotts standards when it comes to cleanliness, presentation, appearance, and customer satisfaction
- Collaborated with various team members to meet guests' requests.
- Inspected guest rooms for compliance with cleanliness standards.
- Demonstrated strong problem-solving skills while handling complex guest issues related to room conditions or expectations.
Rooms Operation Manager (Housekeeping)
Atlanta Marriott Marquis
12.2023 - Current
- I helped to manage the execution of all operations with the housekeeping and public space department
- My goal is to continuously improve guest and employee satisfaction
- I lead and guide and manage our VIP team ensuring all of our VIP guest have an exceptional stay
- I conduct weekly meetings with group housing so that all our event planners and their guest have a wonderful arrival experience along with their stay
- I and my team sets clear goals and expectations for our host and taylor areas that needs attention
- I assist with schedule over 200 host in the housekeeping department, carefully meeting productivity by monitoring the forecast on a daily basis
- My assigned areas are concierge floors, VIP arrivals, Public Space, Houseman, New hire training and housekeepers section floor assignments
- I engage in all PreCon, Operations and problem resolution meeting on a weekly basis, to ensure that all of our guest experience a flawless stay, receiving feedback, preparing to host major groups such as DragonCon and Georgia Peach Bowl
- During problem resolution my team address all opportunities with in our respective departments and come up with action plans for development
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
Associate of Science -
Liberty University
Lynchburg, VASkills
- Strong empathy
- Exceptional communication
- Language skills
- Guest accommodations
- Concierge support
- Shift change management
- Multitasking
- Problem-solving abilities
- Flexibility
- Detail Oriented
- Guest experiences
- Training and mentoring
Accomplishments
- Supervised team of 200 staff members.
- Collaborated with team of Executives in the development of VIP team.
- Achieved high ESS scores by completing room inspections with accuracy and efficiency.
Breakthroughleadershipbadges
- Save The Day
- #LOVE
- Top 5 check in
- Associate of 11/22
- You made it Brilliant.
- Marriott STRONG
- Helping Hand
Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- CPR/AED Certification
- ServSafe Food Handler's Certification
Timeline
Rooms Operation Manager (Housekeeping)
Atlanta Marriott Marquis
12.2023 - Current
Rooms Inspector
Atlanta Marriott Marquis
02.2022 - 12.2023
Office Administrator
Trucker Dad Transport
03.2019 - 08.2022
Assistant Housekeeping Manager
Sheraton Suites
03.2016 - 02.2019
Housekeeping Manager
Days Inn Hotel
01.2014 - 03.2016
Assistant Front Office Manager
Days Inn Hotel
04.2012 - 01.2014
Guest service specialist
Marriott Marquis Atlanta
Associate of Science -
Liberty University
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