Tysharea Morris
Philadelphia,PA
Summary
Professional hospitality worker with strong track record in financial accuracy and guest relations. Efficiently managed nightly financial tasks and ensured seamless transitions between shifts. Valued for reliability, adaptability, and collaboration with team members to achieve consistent results.
Overview
12
12
years of professional experience
Work History
Night Auditor
Cambria Hotel
08.2023 - 01.2025
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Trained new night auditors in audit procedures and customer service practices, enhancing team capability.
Guest Services / Night Audit
Holiday Inn & Suites
05.2020 - 04.2022
- Assisted Assistant General Manager and Guest Services Manager in managing day-to-day hotel operations
- Responsible for ensuring prompt optimum performance and continual improvement in guest satisfaction (MEDALLIA)
- Ensured complete satisfaction of guest requests in a professional and timely manner
- Hands-on management of overnight staff, including training, coaching, and motivating overnight associates
- Provided and promoted a high level of guest service from reception at the front desk to guest check-out
- Prepared reservations for guests
- Demonstrated a take-charge attitude and excellent communication skills
- Assisted guests with check-in, check-out, and managing reservations
- Responded to guest inquiries and resolved guest concerns in a timely, friendly, and efficient manner
- Handled any unforeseen circumstances effectively and professionally
- Input and managed computerized data with an eye for detail
- Organized and maintained checklists, files, and reports
- Collaborated with fellow team members and other hotel departments to promote a positive work environment
- Went the extra mile to make guests feel welcome, informed, and cared for during their entire stay
- Followed all cash handling and credit policies
- Processed overnight auditing
- Worked effectively in fast-paced environments.
Front Desk Agent
Holiday Inn
11.2017 - 06.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the
- Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
Home Health Aide
Maxim Healthcare Service
11.2014 - 06.2017
- Provided personal care assistance (dressing, grooming)
- Accompanied clients on errands and appointments
- Spent time on the client’s favorite hobbies and activities
- Assisted with everyday tasks such as meal preparation, physical therapy exercises, laundry, and light housekeeping
- Observed and reported changes in the patient’s condition or behavior
- Administered medications as directed by the physician or nurse
- Provided emotional support to patients and their families
- Participated in community integration activities
Internship Student
Juvenile Law Center
10.2012 - 05.2014
- Worked with professional staff involved in the Children Welfare System
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Volunteered to help the professional staff improve laws to make the Children Welfare System a better environment
Red Bell Ringer
Salvation Army
11.2013 - 12.2013
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Increased audience engagement with well-timed and harmonious performances during events.
- Collaborated with fellow bell ringers to ensure cohesive and synchronized performances.
- Assembled sign and kettle daily in specified locations.
- Watched over bucket for [Number] hours each shift, continuously soliciting donations, and making connections with passersby.
- Exemplified dedication through consistent attendance and punctuality at practices, performances, and team meetings.
Education
High School Diploma -
South Philadelphia High School
Philadelphia, PA06.2013
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Customer service
- Staff training
- Registration processing
- Hospitality service expertise
- End-of-day processes
- Decision-making
- Bookkeeping
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
Night Auditor
Cambria Hotel
08.2023 - 01.2025
Guest Services / Night Audit
Holiday Inn & Suites
05.2020 - 04.2022
Front Desk Agent
Holiday Inn
11.2017 - 06.2020
Home Health Aide
Maxim Healthcare Service
11.2014 - 06.2017
Red Bell Ringer
Salvation Army
11.2013 - 12.2013
Internship Student
Juvenile Law Center
10.2012 - 05.2014
High School Diploma -
South Philadelphia High School
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