Tyshawn Henderson
Douglasville,GA
Summary
Astute tech with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
25
25
years of professional experience
1
1
Certification
Work History
OPERATIONS SUPPORT/ IT TIER III
ADT Security
- Installs and upgrades software and hardware applications, and configures according to clinic standards
- Diagnoses, troubleshoots and maintains computer systems and applications
- Installs, diagnoses and troubleshoots basic problems with LAN/WAN equipment, connections, and nodes, including workstations, servers, printers, modems, and peripheral equipment
- Assigns and configures Network and Internet Protocol (TCP/IP)
- Maintains helpdesk and inventory records, records and tracks problems and follows up to ensure resolution
- Researches answers and provides end user support on site and remotely regarding supported software and hardware
- Provides on-site introductory training on new hardware and software to end-users
- Installs, terminates, tests and troubleshoots in-house station cable; coordinates cabling projects
- Performs other related duties as assigned
- Repaired, maintained and trouble shoot remotely and providing over shoulder support for operating systems; software development; hardware diagnosis internal platforms and to privately owned establishments
- Performed software upgrades on computers and cellular devices for contractors and consumers
- Assisted in selling of electronics and wireless products and services through purchasing system
- Maintained book expensing through quick books
- Applied accounting procedures and processes
- Enhanced and altered photos with photo software create lease abstracts; batch, and process cash payments, money orders for corporate offices printing and exposures; Responsible for contracting with new business establishments and, creating networks
- Provide customer service and support to staff and clients.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Offered assistance in implementing and developing training programs.
Assistant Project Manager
Energy Training Solutions
01.2020 - Current
- Installing BSM Heating management on New York City Housing Authority
- Accomplishes construction human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, payroll, managing, monitoring, appraising job contributions; Coaching leadership, recommending compensation actions; adhering to policies and procedures
- Performs professional engineering assignments in support of Command, Control, Communications, Computers, and Intelligence (C4I), Automated Information Systems (AIS), and Information Technology/National Security Systems (IT/
- NSS) engineering efforts in communications, electronics, communications security, network analysis, electromagnetic capability, electronic countermeasures/ electronic counter-countermeasures (ECM/
- ECCM), Command and Control
- Provide OSS to team members on project
- Responsible for establishing computer networks, wiring and configurations internally and externally for various projects
- Training and supervise IT Staff
- Create
- SOP’s and processes for current and future use
- Manage sub-contractors by locating, evaluating, and selecting sub-contractors; monitoring and controlling performance; Creating purchase orders and purchase request, authorized approver for release of funds for projects, meets operational standards by contributing construction information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying construction management system improvements
- Meets construction budget by monitoring project expenditures; identifying variances; Yearly forecasting, financial planning and budget execution through project programming and planning; implementing corrective actions; providing non-project annual operating and capital budget information and formulations
- Assist in purchasing and production planning, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), SAP and KRONOS software management, request information and follow-up with material suppliers to expedite transfers to construction sites
- Contracting and Bid proposals, Request for Quote (RFQ), Request for Proposal (RFP), planning and arranging of transportation
- Contract and Bid proposals
- Accomplishes construction project results by defining project purpose and scope; calculating resources required; establishing standards and protocols; allocating resources; scheduling and coordinating staff and sub-contractors; evaluating milestone assumptions and conclusions; resolving design problems; evaluating and implementing change orders; Approves construction projects by conducting inspections at critical phases; obtaining approvals from buyers;
- Prevents fines and interruptions by complying with, and enforcing, codes
- Responsible for maintaining a safe, secure, and healthy work environment by following and enforcing standards and procedures; complying with legal state and federal government regulations
- Updates job knowledge by tracking and understanding emerging construction practices and standards.
- Monitored and tracked project metrics and collected data to share with project members
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Monitored project progress, identified risks and took corrective action as needed
Site Supervisor
CHARIS CONSULTING LLC
03.2017 - Current
- Rehab of 28 New York City housing buildings including Masonry work, tile entrance and hallways, install new elevators, install new kitchen cabinets floors ,remodel bathroom and installed new windows
- Read and interpret construction Blue prints and specifications
- Handle all D.O.B Local Law 11
- Insure all work is completed in compliance with project drawings and specifications
- Maintain and update current set of working drawings and specifications on site including posting RFI’s and other approved changes to project drawings
- Write and request RFI’s
- Work with project team to identify and resolve project challenges
- Keep project daily logs
- Monitor project progress in accordance with project schedule and takes actions to avoid or make up project delays
- Propose schedule management ideas to Project Manager to make sure job is completed on or ahead of schedule
- Inspecting buildings and site to make sure in compliance with D.O.B
- Coordinate and manage subcontractors and vendors on site
- Coordinate field labor schedules
- Use computer to correspond with Project Managers, administrative staff, and others via email and other various systems
- Facilitate and attend meetings that are relevant to successful completion of job
- Analyze material needs and purchase any necessary job site supplies
- Teach and monitor job site safety procedures to ensure that all people on job site are following proper safety requirements
- Oversee completion of punch lists
- Manage inspection process and work to secure Certificate of Occupancy at end of project.
Project Superintendant / IT Admin
SMJ Construction
09.2013 - 08.2016
- Masonary work on 26 New York City housing buildings
- Waterproofing
- Configure and maintain system network
- Analyze data for bids
- Process payment and payroll
- Read and interpret construction Blue prints and specifications
- Insure all work is completed in compliance with project drawings and specifications
- Maintain and update current set of working drawings and specifications on site including posting RFI’s and other approved changes to project drawings
- Write and request RFI’s
- Work with project team to identify and resolve project challenges
- Keep project daily logs
- Monitor the project progress in accordance with project schedule and takes actions to avoid or make up project delays
- Propose schedule management ideas to the Project Manager to make sure job is completed on or ahead of schedule
- Coordinate and manage subcontractors and vendors on site
- Coordinate field labor schedules
- Use computer to correspond with Project Managers, administrative staff, and others via email and other various systems
- Facilitate and attend meetings that are relevant to the successful completion of the job
- Analyze material needs and purchase any necessary job site supplies
- Teach and monitor job site safety procedures to ensure that all people on job site are following proper safety requirements
- Oversee the completion of punch lists
- Manage the inspection process and work to secure Certificate of Occupancy at end of project.
- Increased customer satisfaction by 70% by solving problems and concerns effectively.
- Coordinated power equipment use and maintenance to create safe working environment, limit accidents and prevent damages.
- Handled scheduling of subcontractors and staff to complete projects within required timeframes.
LABORER supervisor
Expedite Construction
01.2011 - 01.2013
- Assist in installing sewerage pipes and drains
- Operate forklifts to transport materials and equipment from one place to another on a construction site erect temporary structures and scaffolding
- Place traffic signs to warn traffic of construction in process
- Clean and maintain construction equipment appropriately
- Align structural components according to blue prints
- Perform roadside maintenance tasks such as trimming trees and clearing shrubs
- Load and unload equipment from trucks
- Operation of trucks and other equipment carrying materials and equipment from warehouse to sites
- Fill potholes to facilitate the construction process
- Ensure that all work is being done in compliance with the company's protocols
- Train apprentices and new hires in construction labor work.
Technician
B &R Photo & Software
01.2010 - 01.2011
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Tested components and systems to evaluate performance and identify concerns.
- Applied critical thinking and research to address complex issues.
- Checked, repaired and repacked survival equipment to meet specifications.
SENIOR IT TECHNICIAN
Mobile Magic Transportation Co
01.2006 - 01.2010
- Reengineered company’s systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols
- Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan
- Revamped NetBackup schedule and upgraded servers
- Optimized system availability (averaging 95% uptime) and equipped company with scalable systems to support business growth
- Increased team productivity and automated repetitive tasks by using batch files, PowerShell, VBScript and WMI
- Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers
- Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.
BUDGET ANALYST
Verizon Communications
01.2004 - 01.2006
- Provided support to Executive Budgets Managers including management of daily functions, Outlook calendars, monitoring email, coordinating meetings and conferences, Arranged travel arrangements (Domestic and International) organizing files and reports
- Prepared expense reports, spread sheets, confidential earnings, conduct property research, appraisals, Search public records for transactions such as sales, leases, and assessments, Obtain county land values and sales information about nearby properties to aid in establishment of property
- Process repairs and funding request, research if expense is within budget to be spent
- Create professional
- PowerPoint presentations compiling, formatting, editing; animating data, prepared highly confidential documents and spreadsheets
- Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes
- Estimate building replacement costs using building valuation manuals and professional cost estimator
- Created and modified documents, invoices, reports, memos, letters, rent GASPS, budgets and financial Statements; Researched compiled data and prepared presentations to Area Executive Directors.
WIRELESS TECHNICIAN
Sprint PCS
01.1998 - 01.2004
- Provided technical and customer service support to customer
- Repaired, reset and restored devices through technical software applications
- Sold upgraded service plans and new devices, add-ons and accessories
- Established and maintained relationships with customers through effective questioning and listening
- Troubleshooting devices and software applications; resolved hardware issues
- Handled shipping and receiving to manufactures for refurbished devices
- Ensured proper handling of cash and customer transactions; promoted the company's brand and tradition of providing excellent customer service.
Education
Bachelor of Science - Information Technology
TCI College
Manhattan, NY05.2013
Skills
- MySQL
- Visual Basic
- Restoration industry experience
- Management
- Supervising experience
- Property management
- Customer service
- Construction
- Project management
- Construction estimating
- Auto estimating
- Renovation
- Bluebeam
- Manufacturing
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Frame carpentry
- OSHA
- Contracts
- Salesforce
- Measures candidate's ability to prioritize and allocate time to effectively achieve project deliverables
- Full results: Expert
- Management & Leadership Skills: Planning & Execution — Expert
- June 2019
- Planning and managing resources to accomplish organizational goals
- Supervisory Skills: Directing Others — Proficient
- October 2019
- Motivating others through feedback to identify improvements or corrective actions
- Full results: Proficient
- Logic & Critical Thinking — Proficient
- December 2019
- Using logic to solve problems
- Project Management Skills: Time Management — Highly Proficient
- Prioritizing and allocating time to effectively achieve project deliverables
- Full results: Highly Proficient
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Management & Leadership Skills: Planning & Execution — Highly Proficient
- May 2020
- Planning and managing resources to accomplish organizational goals
- Technical Support — Proficient
- Performing software, hardware, and network operations
- Construction Safety — Proficient
- Using safe practices while on construction site
- Business Analyst — Proficient
- Analyzing information to solve business problems
- Work Style: Conscientiousness — Proficient
- June 2020
- Tendency to be well-organized, rule-abiding, and hard-working
- Indeed Assessments provides skills tests that are not indicative of license or certification, or continued
- Development in any professional field
- Additional Information
- SKILLS/ SOFTWARE:
- Business Analyst - SharePoint Developer 2010/2013, Proficient in Microsoft Office (Word, Excel, Power
- Point, Access) Microsoft Visio, Visual Studio, Web Technologies, Mac OSX, Windows, Accounting
- Principles, Outlook, SAP, GAAP, GFEBS, ATTAPS, Travel Systems, CRM, ERP, IFB, RFI, RFQ, RFP, API,
- KRONOS, JavaScript, SQL Queries, (JQuery) AJAX, LINQ, Test Scripts, Oracle Purchasing, MS Project,
- MS EPM, Agile Development (SCRUM) system applications Purchasing, Planning, Quality Assurance,
- Logistics and Supply Management CSR, Quick Books, Calendar management, Typing 60 WPM with
- Complete accuracy
- Windows Vista
- Configuring Devices
- Troubleshooting and Assistance
- Mac Systems
- Windows 10
- Data Recovery
- Apple IOS
- Staff Training
- Hardware Upgrades
- Business Development
- Desktop Support
- User Experience
- Account Management
- Customer Support Needs Assessment
- Data Connectivity
- Adobe Flash
- MS Office Proficiency
- Software Diagnosis
- Assisting with Deployments
- Onsite Installations
- Mozy Online Backup
- Linux Programming and Administration
- Java Full Stack
- Ethernet and Firewall Proficient
- Hardware and Software Configuration
- Technical Issues Analysis
- Resolve Technical Problems
- Voice and Data Service Migration
- Friendly and Patient
- Issue and Resolution Tracking
- LAN and WAN Assessment
- Read Technical Manuals
- Software Release and Rollout
- Tracking and Documentation
- Mobility Devices
- Hardware Repair
- TCP/IP
- EPA Background Clearance
Accomplishments
- XML
- Construction Experience (10+ years)
- Microsoft Project
- Microsoft Office (7 years)
- Web Services (Less than 1 year)
- Java (3 years)
- Leadership Experience (6 years)
- Construction Management Software (4 years)
- Administrative Experience (3 years)
- LAN/WAN/NOC Administration Project Management Workflow Planning Productivity Improvement
- Technical Support Systems Installation, Configuration & Upgrading Security Solutions Database
- Design & Management NOS Patches & Updates Training & Mentorin (2 years)
- Data Science (Less than 1 year)
- Python (1 year)
- User Interface (UI)
Certification
January 2013 to January 2018
OSHA 30
December 2019
Forklift Certified
f-60 fire gurad
16HR SUSPENDED SCAEFFOLD USER
32HR RIGGING FOREMAN
4HR SUPPORTED SCAFFOLD USER,
Drivers License
First Aid Certification
CPR Certification
Assessments
Project Management Skills: Time Management — Expert
May 2019
Additional Information
- Authorized to work in the US for any employer
Timeline
Assistant Project Manager
Energy Training Solutions
01.2020 - Current
Site Supervisor
CHARIS CONSULTING LLC
03.2017 - Current
Project Superintendant / IT Admin
SMJ Construction
09.2013 - 08.2016
LABORER supervisor
Expedite Construction
01.2011 - 01.2013
Technician
B &R Photo & Software
01.2010 - 01.2011
SENIOR IT TECHNICIAN
Mobile Magic Transportation Co
01.2006 - 01.2010
BUDGET ANALYST
Verizon Communications
01.2004 - 01.2006
WIRELESS TECHNICIAN
Sprint PCS
01.1998 - 01.2004
OPERATIONS SUPPORT/ IT TIER III
ADT Security
Bachelor of Science - Information Technology
TCI College
January 2013 to January 2018
OSHA 30
December 2019
Forklift Certified
f-60 fire gurad
16HR SUSPENDED SCAEFFOLD USER
32HR RIGGING FOREMAN
4HR SUPPORTED SCAFFOLD USER,
Drivers License
First Aid Certification
CPR Certification
Assessments
Project Management Skills: Time Management — Expert
May 2019
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