Tyshawn Lawrence

I am tasked with managing the drive thru by talking to customer & taking their order in a respectful and quick manner while maximizing efficiency. Working at the front counter I would speak with customers to take their order aswell as prepaid their food and bag it for them. While also at the front I would insure the cleanliness of the restaurant making sure the tables, floor, machines, chairs, and windows are all clean to the customers satisfaction.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Processed returns and exchanges efficiently, ensuring accuracy and customer satisfaction
• Resolved customer complaints or concerns promptly and effectively, striving for complete resolution
• Provided product recommendations based on extensive knowledge of available merchandise
• Built strong relationships with customers through friendly interactions and personalized service
• Collaborated with colleagues to create visually appealing displays that attracted customer attention
• Collaborated with team members to meet sales goals during peak holiday seasons
• Consistently met or exceeded individual sales targets during high-volume periods

In this position I was tasked with managing a register at the front of the store accurately and efficiently handling cash and products. All while ensuring the cleanliness of the area I was in and constantly watching for potential theft or any accidents near by.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assisted customers with returns, refunds and resolving transaction issues.
• Welcomed customers and helped determine their needs.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.