Compassionate professional in social work, adept at enhancing community support systems and empowering families and children through targeted interventions. Known for high productivity and efficiency in task completion, ensuring timely provision of services and resources. Possess specialized skills in case management, crisis intervention, and behavioral counseling. Excel in empathy, communication, and problem-solving, crucial for navigating complex family dynamics and school environments to foster positive outcomes.
Overview
6
6
years of professional experience
Work History
Park Services Associate
Rye Playland Amusement Park
Bronx, New York
05.2023 - 08.2025
Managed household errands and other essential duties.
Operated a variety of machinery and tools safely and efficiently.
Worked with cross-functional teams to achieve goals.
Utilized various software and tools to streamline processes and optimize performance.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Operated equipment and machinery according to safety guidelines.
Prioritized and organized tasks to efficiently accomplish service goals.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Maintained updated knowledge through continuing education and advanced training.
Worked effectively in team environments to make the workplace more productive.
Managed inventory and supplies to ensure materials were available when needed.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Youth Care Specialist
George William Agency
Cortland , New York
02.2025 - 05.2025
Maintained accurate records of client interactions and progress towards goals.
Provided crisis intervention and de-escalation techniques to address challenging behaviors.
Engaged in recreational activities with clients in order to build relationships and trust.
Advocates on behalf of youth when interacting with external agencies or organizations.
Monitored clients' progress in order to adjust treatment plans when necessary.
Created a safe environment where youth could express themselves freely without judgement or criticism.
Provided emotional support during times of distress or difficulty.
Developed and implemented individualized behavior plans for youth, based on their needs.
Park Recreation
Mount Vernon Park Association
Bronx, New York
07.2024 - 10.2024
Monitored playground areas to ensure that all participants adhered to safety rules while playing on equipment.
Collaborated with other departments to coordinate special events or projects.
Assisted with set-up and tear down of equipment needed for recreational programs hosted in parks.
Maintained accurate records of attendance at programs and events held in the parks.
Provided oversight of the parks to ensure safety regulations were being followed.
Inspected grounds daily to identify potential hazards or damages caused by weather or vandalism.
Organized special events such as concerts, festivals and community meetings at various parks.
Ensured proper use of park facilities by enforcing applicable laws and regulations.
Assisted with planning and implementing recreational activities for youth in the park.
Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Helped participants enjoy activities while ensuring adherence to protocol.
Developed events and programs in consideration of needs, abilities and interests of participants.
Planned, organized, facilitated and promoted diverse recreational programs.
Evaluated recreation areas, facilities and services for results.
Assessed needs and interests of individuals and groups and planned activities accordingly.
Cashier
Lowes Home Improvment
Cortland, New York
10.2023 - 02.2024
Processed returns and exchanges of merchandise in accordance with store policies.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Followed company security procedures for handling large sums of money.
Used suggestive selling techniques to promote add-on sales.
Helped with purchases and signed customers up for rewards program.
Verified customer age requirement for alcohol or tobacco purchases.
Maintained work area and kept cash drawer organized.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Issued receipts, refunds, credits or change due to customers.
Helped customers find specific products, answered questions, and offered product advice.
Maintained current knowledge of store promotions to highlight sales to customers.
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Processed returned merchandise by strictly following store return and exchange procedures.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Collected payments and provided accurate change.
Scanned items and checked pricing on cash register for accuracy.
Answered customers' questions and provided information on store procedures or policies.
Offered customers carry-out service at completion of transaction.
Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Processed sales transactions to prevent long customer wait times.
Processed customer payments quickly and returned exact change and receipts.
Discounted purchases by scanning and redeeming coupons.
Performed other duties as assigned by management.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Greeted customers and answered any questions they had about the store's products and services.
Balanced daily transactions on a computerized point-of-sale system.
Built and maintained productive relationships with employees.
Line Cook
Cortland Auxiliary Services
Cortland , New York
03.2022 - 01.2024
Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Executed proper techniques when preparing menu item ingredients.
Maintained clean and orderly appearance throughout kitchen and dining area.
Verified kitchen staff followed all recipes and portion serving guidelines correctly.
Monitored product freshness and rotation dates to maintain quality assurance standards.
Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
Worked closely with management team in order to meet budget goals while maintaining high quality standards.
Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Made meals in accordance with company standards and requirements.
Performed workstation prep prior to shift start.
Adhered to sanitation policies at all times when handling food products.
Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
Cooked multiple orders simultaneously during busy periods.
Developed strategies to enhance food-presentation aspects of catering and retail environments.
Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Set up workstations with needed ingredients, utensils and cooking equipment.
Plated dishes according to restaurant presentation standards before delivering them to customers.
Followed health and safety standards to ensure safe working environment for employees and customers alike.
Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
Prepped garnishes to reduce wait times during lunch and dinner rush.
Communicated effectively with other staff members regarding orders and menu changes.
Handled advanced thawing and food pre-preparation for upcoming meals.
Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Retail Sales Associate
Hollister
Bronxville, New York
01.2020 - 01.2021
Recommended, selected and located merchandise based on customer desires.
Answered questions about current promotions and resolved issues according to store policies.
Provided product information and answered customer questions.
Ticketed, arranged and displayed merchandise to promote sales.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Greeted customers upon entering the store and provided assistance.
Helped customers by answering questions and locating merchandise.
Completed transactions in an efficient manner while providing excellent customer service.
Promoted special offers and discounts to encourage additional purchases.
Greeted customers to determine wants or needs.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Managed inventory levels on the sales floor, ensuring optimal stock availability.
Processed and organized shipments, restocking merchandise on the sales floor promptly.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Assisted in the preparation and execution of physical inventory counts.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Handled customer complaints in a professional manner.
Adhered to loss prevention policies, identifying and reporting potential security issues.
Collaborated with team members to achieve sales targets and contribute to a positive work environment.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Organized store by returning merchandise to proper areas and restocked displays.
Assessed customer product needs and interests in order to best recommend suitable items.
Answered customer inquiries regarding product features, pricing, and availability.
Used product knowledge to suggest items to match client needs.