Tyshawn Young
Chicago,IL
Summary
Positive and outgoing Customer Success professional within the Cybersecurity industry. Bringing strong client relationship management skills along with effective problem-solving abilities. Passionate about delivering excellent client experiences and driving client satisfaction.
Overview
5
5
years of professional experience
Work History
Cybersecurity Insurance Associate
Coalition
06.2023 - Current
- Proactively identify and implement solutions to complex client needs, enhancing overall customer experience
- Exceed metric goal of 175 insurance policy resolutions per week
- Multichannel engagement with customers through email and phone channels, swiftly addressing inquiries and requests, ensuring needs are met promptly and professionally
- Ensure prospective and current clients receive the assistance they need from Coalition's sales, security, insurance, and claims teams
Procedure Writer
Y-12 National Security
03.2023 - 06.2023
- Resigned from position due to relocation from Tennessee to Illinois
Insurance Technician
Shafer Insurance Agency
04.2022 - 01.2023
- Serve as point of contact with insurance carriers regarding policy status and claim payouts at 50+ correspondence per week
- Simplify the renewal process for clients by proactively identifying potential issues and addressing them in advance
- Improve department efficiency by training new team members on internal processes, systems, and best practices
- Collaborate with account managers to secure accurate quotes, resulting in a higher conversion rate of prospective clients into policyholders
HR & Special Projects Assistant
Emerald Youth Foundation
05.2021 - 04.2022
- Work closely with Vice President of recruiting to support human resources department by sourcing candidates for open roles within organization
- Accompany Human Resources manager in scheduling 10+ meetings per week, tracking pertinent information about applicants, and corresponding with company staff
- Fill in for Vice President of Recruiting to meet with candidates, collect onboarding documentation, and act as the point of contact for onboarding process
Computer Store
The University Of Tennessee Martin
06.2019 - 05.2021
- Respond to 50+ email inquiries and phone calls daily to facilitate communication and enhance business processes
- Develop and update 10+ spreadsheets and databases to track, analyze and report on performance and sales data
- Train junior office staff in correct procedures and reporting requirements
Program Development Intern
Emerald Youth Foundation
05.2020 - 07.2020
- Assist Vice President of Development daily with both scheduling and communications
- Create ideal calendar for Vice President’s daily meetings, tasks, and other responsibilities
- Collaborate on 10+ program operations per week and relay participant feedback for improvements
Education
Master of Arts - Ethics And Public Leadership
Johnson University
05.2022
Bachelor of Science - Political Science
The University of Tennessee Martin
05.2021
Timeline
Cybersecurity Insurance Associate
Coalition
06.2023 - Current
Procedure Writer
Y-12 National Security
03.2023 - 06.2023
Insurance Technician
Shafer Insurance Agency
04.2022 - 01.2023
HR & Special Projects Assistant
Emerald Youth Foundation
05.2021 - 04.2022
Program Development Intern
Emerald Youth Foundation
05.2020 - 07.2020
Computer Store
The University Of Tennessee Martin
06.2019 - 05.2021
Master of Arts - Ethics And Public Leadership
Johnson University
Bachelor of Science - Political Science
The University of Tennessee Martin
Similar Profiles
Ibrahima DialloIbrahima Diallo
Immigration and Outreach Programs Director at African Communities Public Health Coalition (African Coalition)Immigration and Outreach Programs Director at African Communities Public Health Coalition (African Coalition)
Deidra ReeseDeidra Reese
Statewide Operations and Program Director at Ohio Coalition on Black Civic Participation/ Ohio Unity CoalitionStatewide Operations and Program Director at Ohio Coalition on Black Civic Participation/ Ohio Unity Coalition
Anastasia RazumovaAnastasia Razumova
Website & Social Media Manager at The Sunflower CoalitionWebsite & Social Media Manager at The Sunflower Coalition
Bianca PettisBianca Pettis
Alumni Coordinator at Beautiful Seed FoundationAlumni Coordinator at Beautiful Seed Foundation
Blanca SalgadoBlanca Salgado
Medical Assistant/Preceptor at Advocate Media GroupMedical Assistant/Preceptor at Advocate Media Group