Tyshawn Young
Chicago,IL
Summary
Results-oriented Customer Success Associate with a proven track record in fostering customer relationships and enhancing client satisfaction. Adept at resolving customer issues, delivering impactful solutions, and managing multiple accounts concurrently. Strengths include excellent communication and problem-solving skills, contributing to increased customer retention and positive client feedback.
Overview
5
5
years of professional experience
Work History
Customer Success Associate
Coalition, Inc.
San Francisco, CA
06.2023 - Current
- Proactively resolved complex client needs to enhance customer experience
- Ensured proper management of a sizeable portfolio with $20M insurance premiums
- Achieved over 200 insurance policy resolutions weekly, surpassing the metric goal of 175
- Utilized multichannel communication to swiftly address customer needs, ensuring timely and professional service
- Provided comprehensive support to Coalition's sales, security, insurance, and claims teams
Procedure Writer
Y-12 National Security
Oak Ridge, TN
03.2023 - 06.2023
- Resigned position due to relocation from Tennessee to Illinois
Insurance Solutions Advocate
Shafer Insurance Agency
Knoxville , TN
04.2022 - 01.2023
- Maintained consistent contact with insurance carriers to oversee policy statuses and claim payouts, managing a high volume of 50+ correspondences each week
- Streamlined the renewal process by proactively identifying and resolving potential issues
- Enhanced department efficiency through training new team members on internal procedures, systems, and optimal techniques
- Collaborated with account managers, ensuring accurate quotes and facilitating a higher conversion rate for prospective clients into policyholders
Employee Experience Specialist (Internship)
Emerald Youth Foundation
Knoxville, TN
05.2021 - 04.2022
- Assisted Vice President of recruiting in candidate sourcing for open roles within organization
- Scheduled over 10 meetings per week, tracked relevant applicant information and corresponded with company staff under the supervision of Human Resources manager
- Served as key liaison for onboarding procedures, ensuring smooth integration into the workplace
Tech Support Specialist
Computer Store at Tennessee
Martin, TN
06.2019 - 05.2021
- Enhanced business operations through the consistent handling of over 50 daily email inquiries and phone calls, fostering effective communication
- Created detailed reports based on the information obtained from the spreadsheets and databases to enhance decision-making processes.
- Guided, trained and mentored junior office employees on the appropriate processes for reporting and procedural compliance
Education
Master of Arts - Public Leadership & Ethics
Johnson University
Knoxville, Tennessee05-2022
Bachelor of Arts - Political Science
University of Tennessee
Martin, TN05-2021
Skills
- Proficient in CRM Systems
- Adept in SaaS environments
- Effective Interpersonal Skills
- Cross-functional Collaboration
- Customer-centric mindset
Timeline
Customer Success Associate
Coalition, Inc.
06.2023 - Current
Procedure Writer
Y-12 National Security
03.2023 - 06.2023
Insurance Solutions Advocate
Shafer Insurance Agency
04.2022 - 01.2023
Employee Experience Specialist (Internship)
Emerald Youth Foundation
05.2021 - 04.2022
Tech Support Specialist
Computer Store at Tennessee
06.2019 - 05.2021
Master of Arts - Public Leadership & Ethics
Johnson University
Bachelor of Arts - Political Science
University of Tennessee
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