Malaysha Kay
Hagerstown,MD
Summary
Results-driven Client Services Account Manager with Project Management experience, leveraging over two years of expertise in managing key client relationships and leading complex projects to successful completion.Adept at driving client satisfaction through strategic account management and exceptional service delivery. Proven track record of coordinating cross-functional teams, optimizing processes, and delivering projects on time and within budget. Strong communicator with a focus on building lasting client partnerships and aligning project goals with organizational objectives. Skilled in problem-solving, stakeholder engagement, and data-driven decision-making.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Account Manager
Moore RMG
Hagerstown, MD
5 2022 - Current
- Portfolio Manager: Oversaw political and non-profit clients, managing confidential mail and donations processing. Served as a liaison between clients and the operations team, cultivating relationships with client contacts and C-Suite executives to support their missions and strengthen ties with Moore
- Communication and Coordination: Conducted weekly Teams calls with clients, involving planning, data collection for reporting, and error resolution. Scheduled and led occasional client visits, recording written minutes. Fostered internal relationships with Moore operational staff to uphold a positive work environment aligned with company values.
- Technology Proficiency: Utilized Microsoft Office for daily functions and operated Zoom, Microsoft Teams, and Skype for teleconferences. Developed collaborative workspaces internally and externally using Microsoft Teams.
- Database Management: Trained and worked within client and Moore databases/CRMs for research, guide creation, and daily operations support.
- Financial Oversight: Conducted monthly audits on billing invoices, regularly reviewed client services for potential internal sales opportunities. Collaborated with the sales team to gather details for quotes.
- Project Management: Led client projects from inception to completion, including creating project quotes, assisting in programming tasks, and developing detailed work instructions for staff training post-programming.
Office Manager/ Property Manager
4SZN Property Management
Hagerstown, MD
12.2021 - Current
- Administered operations to handle needs of a large portfolio of multi family units and tenants
- Improved office operations by automating client correspondence, record tracking and data communications.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managing tenant interactions, handling complaints, addressing maintenance issues, and ensuring tenant satisfaction.
- Coordinating repairs and maintenance, conducting regular property inspections, and ensuring the property is in good condition.
- Marketing properties to potential tenants, showing properties, and managing the leasing process, including drafting and enforcing lease agreements.
- Handling rent collection, budgeting, and financial reporting, as well as managing property expenses and ensuring profitability.
- Ensuring the property complies with local, state, and federal regulations, including safety standards and fair housing laws.
Wholesale Real Estate Acquisition Manager
Thriving REI
Alexandria VA
09.2020 - 12.2021
- Independent and Self-Motivated: Demonstrated ability to work autonomously, manage multiple projects, and achieve targets with minimal supervision. Proven track record of taking initiative and driving results in a fast-paced environment.
- Cold Calling Expertise: Skilled in prospecting and building relationships through effective cold calling. Comfortable reaching out to potential sellers, investors, and other stakeholders to uncover opportunities and secure deals.
- Negotiation and Deal Structuring: Proficient in negotiating terms and structuring deals to benefit all parties involved. Adept at assessing property values, understanding market trends, and closing transactions efficiently.
- Market Research and Analysis: Conduct comprehensive market research to identify profitable opportunities. Analyze property values, market conditions, and investment potential to make informed decisions.
- Communication and Relationship Building: Excellent interpersonal skills with the ability to establish and maintain relationships with clients, partners, and stakeholders. Strong verbal and written communication skills to present offers and facilitate transactions effectively.
- Administrative and Organizational Skills: Efficient in managing documentation, maintaining records, and handling administrative tasks related to real estate transactions.
Mixer Operator
Ventura Foods
Chambersburg, PA
09.2019 - 09.2020
- Completed physically demanding tasks such as lifting up to 50 pounds to move job materials.
- Observed manufacturer's safety procedures and corporate standards for pouring and finishing.
- In control of production of products while maintaining GMP's
- Followed Sanitation CIP operator positions.
Mixing Operator/Quality Technician
Conagra Brands
Hagerstown, MD
09.2018 - 09.2019
- Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
- Kept detailed production records and identified hold-ups.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Was in control of the production of products.
- Accurately measured and blended materials according to specifications.
- Completed large-batch blending by measuring out materials and using industrial-sized mixers to distribute materials evenly.
Cashier/Sales Associate
New Balance
Hagerstown, MD
07.2014 - 06.2016
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Answered questions about store policies and addressed customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Informed customers of current store promotions to encourage additional sales purchases.
Education
Bachelor of Science - Biology
Shenandoah University
Winchester, VA 08.2016 - 05.2017
Associate of Science - Nursing
Hagerstown Community College
03.2018 - 04.2020
Skills
Microsoft: Outlook, Word, Excel, Powerpoint, Sharepoint, Powershell
Google Suite: Calendar, Meet, Docs, Sheets, Mail
Windows OS, MacOS
Oral and written communication skills
Customer service, management
Quality Control
Negotiation
Problem solving skills
Strong organizational skills
Database Management
Financial Oversight
Project Management
Customer Experience Management
Account Management
Relationship Building
Large portfolio management
Timeline
Office Manager/ Property Manager
4SZN Property Management
12.2021 - Current
Wholesale Real Estate Acquisition Manager
Thriving REI
09.2020 - 12.2021
Mixer Operator
Ventura Foods
09.2019 - 09.2020
Mixing Operator/Quality Technician
Conagra Brands
09.2018 - 09.2019
Associate of Science - Nursing
Hagerstown Community College
03.2018 - 04.2020
Bachelor of Science - Biology
Shenandoah University
08.2016 - 05.2017
Cashier/Sales Associate
New Balance
07.2014 - 06.2016
Account Manager
Moore RMG
5 2022 - Current