Tysheana Brown
Jackson,MT
Summary
Dynamic leader with a proven track record at McAlister's Deli, adept in boosting team productivity and morale through innovative training programs and a reward system, reducing onboarding time by 75%. Skilled in customer service and software testing, I excel in fostering cross-functional collaboration and driving continuous improvement. Committed to developing strong client relationships and enhancing team capabilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
McAlister's Deli
Madison, MS
05.2022 - Current
- Led a team of30 employees, providing guidance and support to ensure successful completion of projects
- Implemented effective communication strategies to foster collaboration and improve team productivity
- Developed and implemented training programs for new team members, resulting in reduced onboarding time by75%
- Monitored team performance and provided regular feedback to drive continuous improvement
- Collaborated with cross-functional teams to identify process improvements and implement best practices
- Resolved conflicts within the team by facilitating open dialogue and promoting a positive work environment
- Created performance metrics and tracked key indicators to evaluate individual and team performance
- Implemented a reward system to recognize top performers, boosting morale and motivation levels
- Identified skill gaps within the team and coordinated training sessions to enhance overall capabilities
- Developed strong relationships with clients through effective communication and exceptional customer service skills
- Analyzed data trends related to project outcomes in order to make informed decisions for future initiatives
- Demonstrated strong problem-solving abilities when faced with unexpected challenges or obstacles
- Ensured compliance with company policies, procedures, safety regulations at all times
- Coordinated schedules for optimal coverage during peak periods or special events
- Increased employee engagement through regular check-ins, recognition programs, and team-building activities
- Implemented a new performance evaluation system that provided more accurate feedback for employee development
- Developed and maintained strong relationships with key stakeholders to ensure alignment of goals and objectives
- Managed budgetary constraints by effectively allocating resources and negotiating contracts with vendors
Server and Cashier
Newks Eatery
Vicksburg, MS
08.2020 - Current
- My position was a server and cashier
General Laborer
Faurecia
Madison, MS
01.2023 - 12.2023
Nurse Assistant
Orchard Assisted Living
Richmond, VA
04.2022 - 01.2023
General Laborer
SIMMONS CATFISH
Yazoo City, MS
09.2021 - 11.2021
Education
High school diploma - undefined
South Delta High School
Rolling Fork, MS06.2021
Skills
- Software testing
- Cashiering
- Custodial experience
- Section8
- Caregiving
- Sales
- Network Support
- Windows
- Customer service
- Help Desk
- Organizational skills
- Food Preparation
- Android
- Debits & credits
- Basic math
- Communication skills
- Computer networking
- Cash handling
- Attractions
- Telemarketing
- IOS
- Computer Networking
- Food Service
- Retail sales
- Manufacturing
- Events
- Computer skills
- Software Testing
- Hospitality
- Hotel experience
- Operating Systems
- Outbound sales
- Restaurant Experience
- Network support
- Technical support
- Technical Support
- Serving
- Cash register
- Phone etiquette
- Cooking
- Restaurant experience
- English
- Outbound Sales
- Front desk
- Serving Experience
- Cleaning
- Travel
- Retail math
- Microsoft Windows
- Help desk
Certification
- Pallet Jack Certification
- Forklift Certification
- Driver's License February2022 to August2027
Assessments
- Retail customer service — Proficient June2022 Responding to customer situations in a retail setting Full results: Proficient
- Sales skills — Proficient September2021 Influencing and negotiating with customers Full results: Proficient
- Technical support: Customer situations — Proficient November2022 Responding to technical support situations with sensitivity Full results: Proficient
- Home health aide skills — Proficient February2024 Providing care to patients in a home setting Full results: Proficient
- Warehouse safety — Proficient February2024 Using safe practices in a warehouse setting Full results: Proficient
- Work style: Reliability — Proficient September2021 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Call center customer service — Proficient February2022 Demonstrating customer service skills in a call center setting Full results: Proficient
- Front desk agent (hotel) — Proficient December2021 Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
- Work motivation — Proficient December2023 Level of motivation and discipline applied toward work Full results: Proficient
- Front desk agent (hotel) — Proficient March2023 Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
- Customer focus & orientation — Proficient September2021 Responding to customer situations with sensitivity Full results: Proficient
- Attention to detail — Proficient August2023 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
- Analyzing data — Proficient August2023 Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
- Cleaner fit — Proficient March2023 Measures the traits that are important for successful cleaners Full results: Proficient
- Customer service — Proficient September2021 Identifying and resolving common customer issues Full results: Proficient
- Cooking skills: Basic food preparation — Proficient July2022 Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
General Laborer
Faurecia
01.2023 - 12.2023
Team Leader
McAlister's Deli
05.2022 - Current
Nurse Assistant
Orchard Assisted Living
04.2022 - 01.2023
General Laborer
SIMMONS CATFISH
09.2021 - 11.2021
Server and Cashier
Newks Eatery
08.2020 - Current
High school diploma - undefined
South Delta High School