TYSHEEMA S. LIGONS
Albany,NY
Summary
To obtain a position that will utilize skills and training that will provide an opportunity to grow. Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
Housekeeper
Shaker Place Nursing & Rehabilitation Center
Albany , NY
09.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Verified cleanliness and organization of storage areas and carts.
- 33 rooms cleaned and 6 bathrooms per day
Home, Personal Aide, Certified Nurses Assistant
Care Companion
05.2021 - Current
- Performed daily living activities with individual clients in their private home.
- Monitoring/observing any changes in client’s behavior and/or health.
- Medication administration
- keeping the client safe from hazards
Call Center Representative
NYS Department Of Motor Vehicles
Albany, NY
06.2022 - 08.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of 50 or more customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Educated customers on company systems, form completion and access to services
Developmental Assistant 2
Capital District DDSO
Schenectady , NY
05.2007 - 08.2021
- Monitor and provide staff training
- Attended meetings and trainings
- Maintained 20+ staff schedule and monitored site FTE allocations.
- Corresponded with families, advocates and service coordinators
- Maintained personal and petty cash accounts and conducted audits
- Worked with clients to improve life choices and maximize benefits of programs.
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Medication ordering and medication administration.
Developmental Assistant 2
Capital DDSO-Staffing Department
500 Balltown Road Schenectady, NY 12304
11.2017 - 11.2018
- Possess excellent verbal and written communication skills, also posses great organization skills
- Performed work independently under pressure, meets deadlines, able to work well with others
- Increased sound knowledge of basic operational systems like Microsoft Word, SharePoint, Internet
- NYS Test Administrator, interviewed 100+ potential candidates
- Staffed client houses entire Capital District DDSO
Certified Nurses Assistant
St. Peter's Nursing and Rehabilitation Center
03.2017 - 11.2017
- Assisting patients with activities of daily living on a rehabilitation unit
- Observe and report any physical and/or mental changes.
Certified Nursing Assistant
Good Samaritan Lutheran Nursing Home
125 Rockafeller Boulevard, Delmar NY 12054
09.2004 - 05.2007
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Resident Advisor
Glenmont Job Corps
Albany , United States
09.2003 - 09.2004
- Enforced policies and safety standards through building and room rounds.
- Promoted positive relations between residents and staff.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Established consistent relationships with students to maintain professional boundaries.
- Assisted students in handling tough situations to resolve problems.
Patient Care Associate
St. Peter's Hospital, Albany, NY
315 South Manning Boulevard
04.2002 - 06.2003
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained clean, safe and well-organized patient environment.
- Developed rapport to create safe and trusting environment for care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
Patient Care Aide
Albany Medical Center Hospital
Albany , NY
04.2000 - 02.2002
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Supported 50+ patient admissions, discharges and transfers to promote team productivity.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Cashier
CVS Pharmacy
153 Central Avenue, Albany NY 12206
09.1998 - 04.2000
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped 50 or more customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items and join reward programs
Education
Associate of Applied Science - Criminal Justice
06.2026
Currently Attending Part-Time
Nursing Assistant Program (130 Hours) - Certified Nursing Assistant Program
05.2005
- Communication and interpersonal relationships.
- Safety and infection control.
- Personal care procedures.
- Vital signs.
- Nutritional requirements and techniques.
- Admission, transfer, and discharge procedures.
- Exercise and activity.
- Elimination.
Diploma -
06.1998
Skills
- Customer Account Management
- Data Entry and Maintenance
- Call Documentation
- Efficient and Detail-Oriented
- Supervisory Skills
- Calm and Professional Under Pressure
- Room and Public Space Cleaning
- Health Standards Compliance
- Guest Service and Support
- Clinical Skills
- Licensed Security Guard
Timeline
Housekeeper - Shaker Place Nursing & Rehabilitation Center
09.2022 - Current
Call Center Representative - NYS Department Of Motor Vehicles
06.2022 - 08.2022
Home, Personal Aide, Certified Nurses Assistant - Care Companion
05.2021 - Current
Developmental Assistant 2 - Capital DDSO-Staffing Department
11.2017 - 11.2018
Certified Nurses Assistant - St. Peter's Nursing and Rehabilitation Center
03.2017 - 11.2017
Developmental Assistant 2 - Capital District DDSO
05.2007 - 08.2021
Certified Nursing Assistant - Good Samaritan Lutheran Nursing Home
09.2004 - 05.2007
Resident Advisor - Glenmont Job Corps
09.2003 - 09.2004
Patient Care Associate - St. Peter's Hospital, Albany, NY
04.2002 - 06.2003
Patient Care Aide - Albany Medical Center Hospital
04.2000 - 02.2002
Cashier - CVS Pharmacy
09.1998 - 04.2000
Hudson Valley Community College - Associate of Applied Science, Criminal Justice
Capital District Education Opportunity Center - Nursing Assistant Program (130 Hours), Certified Nursing Assistant Program
Albany High School - Diploma,
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