Tysheemah Higgs
Monroe ,GA
Summary
Dynamic professional with a proven track record at Goodwill, excelling in team leadership and customer service. Enhanced operational efficiency through innovative training programs and effective inventory management. Skilled in money handling and proficient in forklift operation, consistently fostering a positive work environment and driving team performance.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Goodwill
07.2020 - 10.2025
- Assisted in managing daily operations to ensure efficient workflow and customer service.
- Coordinated team schedules, optimizing staff coverage during peak hours.
- Implemented training programs for new employees, enhancing onboarding experience.
- Developed inventory tracking procedures to maintain accurate stock levels.
- Collaborated with management on promotional strategies to increase foot traffic.
- Evaluated team performance and identified areas for skill development and improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Office Manager
DHL Supply Chain
01.2015 - 06.2020
- Oversaw vendor relations, negotiating contracts to secure favorable terms for services provided.
- Developed and implemented process improvements that enhanced operational productivity.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
High School Diploma -
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Pallet jack operation
- Loading and unloading
- Forklift operation expertise
Timeline
Assistant Manager - Goodwill
07.2020 - 10.2025
Office Manager - DHL Supply Chain
01.2015 - 06.2020
Newton High School - High School Diploma,