Tysheem Holt
Baltimore,MD
Summary
Customer-focused professional with extensive experience in customer service, sales, and administrative support across diverse industries. Currently pursuing Real Estate Broker certification to transition into the real estate field. Proven ability to exceed customer expectations, manage high-volume communications, and support operational efficiency. Seeking a stable role in customer service, general management, property management, or real estate administration.
Overview
12
12
years of professional experience
Work History
Customer Service/Sales Agent
OCMD Marketing
03.2024 - Current
- - Respond to high-volume customer inquiries across phone and email, providing prompt and accurate support.
- - Assist in converting inquiries into sales through effective product knowledge and persuasive communication.
- - Maintain organized logs of interactions and transactions using internal CRM tools.
- - Support team goals by upselling promotional packages and helping meet daily sales targets.
- Remote
Customer Service Representative
RoundPoint Mortgage Servicing
01.2023 - Current
- - Deliver high-quality customer service via inbound/outbound calls and live chat.
- - Resolve complex mortgage servicing issues while ensuring compliance and customer satisfaction.
- - Collaborate with internal teams to escalate and resolve customer concerns efficiently.
- Remote
Administrative Office Program Coordinator
Family Room Foster Resource Center
07.2023 - 09.2024
- - Organized foster care documentation, training schedules, and compliance paperwork.
- - Built strong community relationships through donor engagement and outreach.
- - Increased internal efficiency by 20% through streamlined filing and scheduling systems.
Independent Property Manager
Independent Property Manager
01.2016 - 01.2024
- - Managed all aspects of leasing for personally owned rental property, including marketing vacancies, screening tenants, and executing lease agreements.
- - Handled tenant relations, rent collection, maintenance coordination, and property inspections.
- - Filed and followed through on eviction proceedings in compliance with Maryland housing laws.
- - Maintained financial records, tracked expenses, and ensured compliance with local rental regulations.
- - Developed strong communication and conflict resolution skills while managing tenant needs and disputes.
Customer Support Specialist (Contract)
TEKsystems
01.2022 - 01.2023
- - Provided customer and technical support for telecom and financial clients.
- - Managed multiple ticket systems simultaneously, ensuring accurate documentation and issue resolution.
- - Supported onboarding and training for new team members on service protocols.
- Remote
Program Coordinator
Person County Group Homes
01.2014 - 01.2021
- - Managed lease agreements, rent collection, and tenant documentation for group homes and independent living apartments.
- - Oversaw housing operations including maintenance coordination and tenant support.
- - Processed rent payouts and ensured compliance with housing policies and regulatory requirements.
- - Handled tenant inquiries and resolved housing-related issues to ensure a safe, stable living environment.
- - Supervised direct care staff, ensuring adherence to therapeutic plans and regulatory standards.
- - Supported residents with emotional, behavioral, and developmental needs through structured activities and daily living coaching.
- - Collaborated with social workers, guardians, and external service providers to coordinate individualized care plans.
- - Conducted regular team meetings and staff training to maintain high service delivery standards.
Education
Real Estate Broker Certification -
The CE Shop
01.2025
Google Project Management Certification - undefined
Coursera
04.2024
Insurance Producer Certification - undefined
NC Insurance Commission
01.2024
CPR, First Aid, AED Instructor - undefined
American Heart Association
12.2022
Skills
- Customer Retention
- CRM Systems
- Administrative Support
- Lease & Property Management Knowledge
- Real Estate Coordination
- Sales Conversion
- Documentation & Filing
- Scheduling & Appointment Setting
- Conflict Resolution
- Inbound/Outbound Call Handling
- Cross-Functional Collaboration
ADDITIONAL INFORMATION
- Seeking full-time opportunities in customer support, office administration, or real estate coordination
- Comfortable working remotely or on-site
- Strong interest in long-term real estate career development
Timeline
Customer Service/Sales Agent
OCMD Marketing
03.2024 - Current
Administrative Office Program Coordinator
Family Room Foster Resource Center
07.2023 - 09.2024
Customer Service Representative
RoundPoint Mortgage Servicing
01.2023 - Current
Customer Support Specialist (Contract)
TEKsystems
01.2022 - 01.2023
Independent Property Manager
Independent Property Manager
01.2016 - 01.2024
Program Coordinator
Person County Group Homes
01.2014 - 01.2021
Google Project Management Certification - undefined
Coursera
Insurance Producer Certification - undefined
NC Insurance Commission
CPR, First Aid, AED Instructor - undefined
American Heart Association
Real Estate Broker Certification -
The CE Shop
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