Tysheena E. Ross
Wappingers Falls,NY
Summary
Ability to work in a fast-paced environment, handle multiple projects and meet strict deadlines. A team player that communicate effectively with customers, peers and management. Posses the ability to contribute to the company through innovative ideas. Assertive to benefit the business with resourcefulness, reliability, and have a positive outlook.
Overview
22
22
years of professional experience
Work History
Correction Officer
Fishkill Correctional Facility
18 Strack Drive
06.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Care, custody, control
- Oversaw and maintained custody of 200 inmates in maximum security.
Judge Clerk
Traffic & Violation (DMV)
Manhattan, NY
10.2017 - 06.2021
- Deal with the public, answer inquiries in person and by phone
- Enter UTT tickets and Special Complaints, maintain accuracy of files, process payments, perform related duties as required
- Enter citizen complaints in ECDR
- Attend court sessions, manage recording equipment and keep an accurate log during court session
- Reviewed legal documents and memos to make determinations on pre-trial issues, motions, and final rulings.
- Increased access to justice for disadvantaged communities through outreach programs and legal education initiatives.
- Worked collaboratively colleagues develop strategies increase judicial system's effectiveness responsiveness evolving societal needs.
Data Entry Operator
Harlem Children Zone
Manhattan, NY
09.2014 - 05.2017
- Entering the children's info and account data from source documents within time limits
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry
- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
- Completed data entry tasks with accuracy and efficiency.
Environmental Services Technician
Montefiore Hospital
Bronx, NY
09.2012 - 01.2015
- Maintains the overall cleanliness and sanitation of the healthcare facility
- Performing a range of cleaning tasks, from mopping and floor buffing to room sanitizing and waste disposal
- Conducted hazardous waste management studies.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
Customer Service/Data Entry
First Transit
Queens, NY
05.2007 - 04.2013
- Provided customer services to senior citizens and persons with disabilities
- Provided extensive on-the-job training (oral communication, answering telephone inquiries, processing hundreds of scheduled pickups of passengers, and their assistance throughout New York City)
- Keyed data into the computer systems; coordinated and set transportation schedules to transport clients to various destinations
- Mapped out routes to the many locations within the five boroughs in New York City, and relayed the directions to the drivers to ensure that clients were transported to their destinations in a timely manner
Virtual Assistant/Customer Service
Get Results Homebuyers
Germantown, Maryland
05.2005 - 05.2008
- Acted as corporate point-person for clerical, document coordination, providing comprehensive remote administrative coverage for pre-screening transactions for possible acquisitions, for New York and Out-Of-State clients, handling residential and commercial high-end properties
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
Ticketing Agent
Greyhound
Richmond
03.2003 - 05.2007
- Inputting ticket sales information
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
- Produced and shared customer service reports to support management decision-making.
Education
BBA -
Virginia Union University
Richmond, VA05.2008
Academic diploma -
Lehman High School
The Bronx, NY06.2003
Skills
- Verbal communication
- Security procedures
- Emergency response
- Inmate supervision
Websites
Accomplishments
- Authored two children's books and one poetry book.
- "Funky Charlie" encourages young adolescents to practice great hygiene.
- "Grandpa's Art" introduces kids to Black Art & Black Artists.
- "If All Goes Well" is a poetry book about life.
Timeline
Correction Officer
Fishkill Correctional Facility
06.2021 - Current
Judge Clerk
Traffic & Violation (DMV)
10.2017 - 06.2021
Data Entry Operator
Harlem Children Zone
09.2014 - 05.2017
Environmental Services Technician
Montefiore Hospital
09.2012 - 01.2015
Customer Service/Data Entry
First Transit
05.2007 - 04.2013
Virtual Assistant/Customer Service
Get Results Homebuyers
05.2005 - 05.2008
Ticketing Agent
Greyhound
03.2003 - 05.2007
BBA -
Virginia Union University
Academic diploma -
Lehman High School
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