Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyshell Smith

Raleigh,NC

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

13
13
years of professional experience

Work History

Bartender

Maggianos
05.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server

Carolina Ale House
06.2021 - Current
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.

VIP Bottle Server

Main Event
03.2020 - Current
  • Collaborated with team members to deliver seamless service during high-volume events.
  • Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
  • Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
  • Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
  • Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
  • Participated in pre-shift meetings to stay informed about venue promotions, updates, or changes impacting the VIP section or bottle service offerings.
  • Ensured guest satisfaction, addressing concerns promptly and professionally.
  • Utilized strong multitasking abilities to manage multiple orders simultaneously while maintaining a calm demeanor under pressure.
  • Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.

Bottle Girl

Starbar
01.2020 - 11.2022
  • Collaborated with security personnel to ensure the safety and well-being of all guests in the venue.
  • Contributed to venue profitability through proper handling and tracking of complimentary offerings or discounts when applicable.
  • Increased sales with upselling techniques and recommendations of premium bottles or drink packages.
  • Efficiently navigated crowded areas while carrying delicate glassware or trays without compromising safety standards for both staff and patrons alike.
  • Displayed extensive knowledge of available products, offering informed suggestions based on client preferences.
  • Enhanced customer experience by providing timely and efficient bottle service to VIP guests.
  • Provided exceptional customer service to high-profile clients, ensuring satisfaction and promoting positive word-of-mouth referrals.

Server

Bartlett Reserve
03.2019 - 12.2019
  • Maintain a clean section along with bussing tables down in a timely manner
  • Manage over 50 residents accommodating all food and beverage needs of residents
  • Communicated with kitchen with all of customers allergy needs
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Stocked server areas with supplies before, during and after shifts.

Sales Associate

Victoria's Secret
11.2018 - 12.2019
  • Completed customer journey by checking customer out adding any extra add ons.
  • Made sure customer was aware of all promotional deals going on that day.
  • Connecting with the customer adding on items that are essential to their everyday use.
  • Always being punctual and precise.
  • Engaging with customers, and directing them in the correct area.
  • Providing a friendly environment for the customer.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Offered product and service consultations and employed upselling techniques.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.

Office Assistant, Office Assistant

Fathers Forever
01.2017 - 01.2018
  • Answered all phone calls and routed all calls to appropriate staff member and or client.
  • Typed all notes on individual client daily.
  • Experience in all Micro Soft programs.
  • Responsible for grouping, and sorting all files.
  • Maintaining a nice, clean and friendly front desk area.
  • Refilling coffee, and snacks on a daily.
  • Refilling all office supplies in all of staff office.
  • Confirm all appointments and maintained an office schedule.
  • Familiarize myself with a variety of office phone systems.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Monitored calendars and scheduled appointments based on availability and established load limits.

Sales Associate

Rainbow Shops
06.2016 - 12.2017
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
  • Processed orders through company system and coordinated product deliveries.

Customer Service Representative

XEROX Corporation
01.2015 - 01.2015
  • Answered all phone calls and routed all calls to appropriate staff member and or client.
  • Typed all notes on individual client daily.
  • Experience in all Micro Soft programs.
  • Responsible for grouping, and sorting all files.
  • Maintaining a nice, clean and friendly front desk area.
  • Familiarize myself with a variety of office phone systems.
  • Maintain all staff and client schedule.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.

Youth Program

City of Raleigh
01.2012 - 01.2013
  • Logged incoming mail on spreadsheet.
  • Answered phones and routed calls to appropriate staff.
  • Typed complaints from callers onto log sheet.
  • Conducted field visits to various sites when complaints were noted Youth Thrive Leadership Program.
  • Planned and implemented seasonal activities and sports-based curriculums for kids between ages of 14 and 18.
  • Trained and managed volunteer staff to accomplish program objectives.

Student Worker

Digital Connectors
01.2011 - 01.2011
  • Created websites; spreadsheets and power point presentations to be used in training Sites within the community
  • JobReadiness Course 2018 (A course design to assist clients who have little knowledge in the work force preparing them to be job ready), Computer program to allow teens to develop computer skills to assist others within the community through training classes.).

Education

Associate of Arts - Social Work

North Carolina Central University
Durham, NC
08.2015

Skills

  • Menu memorization
  • Table Bussing
  • Dining customer service
  • Effective customer upselling
  • Food safety understanding
  • Point of Sale (POS) system operations
  • High-volume dining
  • Wine pairings
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Service-oriented mindset
  • Hospitality service expertise
  • Memory retention
  • Menu Memorization
  • Cash Register Operation
  • Suggestive Selling
  • Food Service
  • New Hire Training
  • Drink Preparation Techniques
  • Inventory

Timeline

Bartender

Maggianos
05.2023 - Current

Server

Carolina Ale House
06.2021 - Current

VIP Bottle Server

Main Event
03.2020 - Current

Bottle Girl

Starbar
01.2020 - 11.2022

Server

Bartlett Reserve
03.2019 - 12.2019

Sales Associate

Victoria's Secret
11.2018 - 12.2019

Office Assistant, Office Assistant

Fathers Forever
01.2017 - 01.2018

Sales Associate

Rainbow Shops
06.2016 - 12.2017

Customer Service Representative

XEROX Corporation
01.2015 - 01.2015

Youth Program

City of Raleigh
01.2012 - 01.2013

Student Worker

Digital Connectors
01.2011 - 01.2011

Associate of Arts - Social Work

North Carolina Central University

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Tyshell Smith