Tyshera Bennett
Houston,TX
Summary
Dedicated and personable customer service representative with over 5 years of experience in delivering world-class service to customers. Proven track record of resolving complex issues and finding innovative solutions that enhance customer satisfaction and improve retention rates. Adept at using CRM software and handling high call volumes in fast-paced environments. Seeking to leverage expertise in a challenging role to contribute to customer success and achieve company goals.
Overview
7
7
years of professional experience
Work History
Support Services Representative
Senior Psych Care
Houston, TX
12.2023 - 05.2024
- Maintains patient care database by entering new information as it becomes available
- Entering data into computer databases and maintaining records of stored files
- Reviewing documents for accuracy and ensuring they are ready to be uploaded to nursing facilities
- Maintaining security of confidential information by following data security procedures
- Process primary and secondary insurance claims
Technical Support
Apple
Remote
08.2021 - 11.2023
- Provided technical support to customers on various Apple products, including iPhones, iPads, MacBook, and iMacs.
- Handled customer complaints in a professional manner while seeking solutions that met their needs.
- Troubleshot customer issues related to software updates and hardware malfunctions.
- Assisted customers with setup and installation of Apple products.
Ophthalmic Technician
Ochsner Medical Center
Shreveport, LA
08.2020 - 07.2021
- Responded to patient's phone inquiries regarding medication, treatment and problems referring to the Ophthalmologist as necessary
- Performed administrative tasks such as filing documents, answering phones.
- Maintained records of patient medical histories and test results.
- Prepared patient charts prior to each visit including relevant past medical history.
Customer Service Representative
Bank of America
Montgomery, AL
03.2017 - 08.2020
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained high levels of professionalism while interacting with customers via phone or email
Education
Associate of Applied Science - Business
Houston Community College
Houston, TX12-2026
High School Diploma -
Jefferson Davis High School
Montgomery, AL01-2016
Skills
- Data Entry
- Professional Telephone Demeanor
- Microsoft Office Suite
- Conflict Resolution
- Researching
- Technical Support
- Positive and professional
- Appointment Scheduling
- Data Collection
- Inbound and Outbound Calling
Timeline
Support Services Representative
Senior Psych Care
12.2023 - 05.2024
Technical Support
Apple
08.2021 - 11.2023
Ophthalmic Technician
Ochsner Medical Center
08.2020 - 07.2021
Customer Service Representative
Bank of America
03.2017 - 08.2020
Associate of Applied Science - Business
Houston Community College
High School Diploma -
Jefferson Davis High School
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