Tyshera Eaddy
Fountain Inn,SC
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
3
3
years of professional experience
Work History
Client Service Representative
Ttec (TeleTech) - HealthCare Solutions
08.2024 - Current
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with other departments to develop ways to increase customer satisfaction.
Collections Coordinator
Global Lending Services LLC
09.2023 - 08.2024
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Counseled debtors on payment options and arranged installment agreements.
- Used probing techniques to determine debtors' reasons for delinquency.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Client Service Representative
Hinduja Global Solutions
09.2021 - 08.2023
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly..
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Promptly responded to inquiries and requests from prospective customers.
Education
Diploma - Dental
Horry-Georgetown Technical College
08-2018
High School Diploma -
Hannah-Pamplico High School
Pamplico05-2014
Skills
- Membership renewals
- CRM system updates
- Client relations
- Call center experience
- Payment reminders
- Benefits determination
- Payment processing
- Client support
- Follow-up skills
Timeline
Client Service Representative
Ttec (TeleTech) - HealthCare Solutions
08.2024 - Current
Collections Coordinator
Global Lending Services LLC
09.2023 - 08.2024
Client Service Representative
Hinduja Global Solutions
09.2021 - 08.2023
Diploma - Dental
Horry-Georgetown Technical College
High School Diploma -
Hannah-Pamplico High School
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