Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tysheria Aikens

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

P&C Account Manager

JGI Holdings
Fort Lauderdale, FL
01.2024 - Current
  • Maintained accurate records of client accounts and policy information.
  • Tracked financial metrics such as premiums paid, claims filed.
  • Coordinated activities between departments within the organization.
  • Generated quotes for customers based on individual requirements.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Advised customers on available coverage options that best fit their individual needs.
  • Provided quotes on various types of insurance policies.
  • Responded promptly to emails and phone calls from customers seeking assistance.
  • Compiled and maintained accurate records of customer policies, transactions, and correspondence.

Customer Service Representative

Universal P&C
Fort Lauderdale, FL
10.2021 - 11.2023
  • Processed new policy applications and updated existing policy documents.
  • Facilitated payment processing for premium payments and renewals.
  • Assisted with resolving complex claims or billing disputes in a timely manner.
  • Verified accuracy of customer data entered into the system.
  • Performed administrative duties such as filing, scanning, faxing, copying documents.
  • Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.

Education

Associate of Arts -

Broward College
Fort Lauderdale, FL

Skills

  • Financial analysis
  • Customer service
  • Insurance policy management
  • Claim processing
  • Regulatory compliance
  • Data entry
  • Relationship building and management

Certification

  • 20-44 Personal lines Agent

Timeline

P&C Account Manager

JGI Holdings
01.2024 - Current

Customer Service Representative

Universal P&C
10.2021 - 11.2023

Associate of Arts -

Broward College

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