Tysheria Aikens
Overview
4
4
years of professional experience
1
1
Certification
Work History
Marketing Assistant
Fortitude Insurance
06.2024 - Current
- Engage with existing and new insurance carriers to broaden market opportunities and ensure consistent progress toward established goals and appointments.
- Collaborate with the sales team to identify market opportunities, attract potential clients, and accelerate new business growth.
- Prepare reports with the sales team to track key metrics and monitor their overall growth.
- Monitor key company performance metrics such as new business revenue, lost business, and retained clients to assess overall growth and stability
- Created customized marketing materials to increase product awareness.
P&C Account Manager
JGI Holdings
01.2024 - 09.2025
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Advised customers on available coverage options that best fit their individual needs.
- Compiled and maintained accurate records of customer policies, transactions, and correspondence.
- Processed policy changes, assisted with claim reports, and maintained accurate and up-to-date policy information.
- Track policy expirations and renewals to ensure they are processed accurately and in a timely manner.
- Maintain competency and knowledge of all carriers and their products.
Customer Service Representative
Universal Property & Casualty Insurance
03.2022 - 12.2023
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Communicated with insurance agents to assess and confirm client eligibility based on carrier guidelines.
- Provide clients with guidance throughout the claims process by collecting necessary documentation and coordinating directly with claims adjusters to ensure timely resolution.
- Facilitated payment processing for premium payments and renewals.
Education
Associate of Arts -
Broward College
Fort Lauderdale, FLCertification
- 20-44 Personal lines Agent
Timeline
Marketing Assistant
Fortitude Insurance
06.2024 - Current
P&C Account Manager
JGI Holdings
01.2024 - 09.2025
Customer Service Representative
Universal Property & Casualty Insurance
03.2022 - 12.2023
Associate of Arts -
Broward College