Tysheya Fuller
Vance,SC
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Santee, SC
03.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Phlebotomy Student
Fort Jackson, South Carolina United States Army
Columbia, NC
05.2024 - 06.2024
- Participated in quality assurance initiatives to identify areas for improvement, implementing changes as needed to enhance overall patient care.
- Assisted in streamlining workflow processes by effectively prioritizing tasks based on urgency, complexity, and patient needs.
- Demonstrated strong teamwork skills in collaborating with other healthcare professionals to ensure the best possible patient outcomes.
- Maintained accurate records of all collected specimens, ensuring proper documentation for both clinical staff and insurance purposes.
- Supported successful accreditation efforts by diligently adhering to regulatory requirements for phlebotomy practice within the facility.
- Built rapport with patients through active listening skills, empathy, and clear communication during challenging medical situations.
- Facilitated effective communication between lab personnel and medical practitioners by providing detailed and accurate specimen information.
- Achieved consistent success in obtaining high-quality blood samples with minimal discomfort or complications for patients.
- Enhanced laboratory efficiency with accurate labeling, processing, and storing of blood samples.
- Ensured patient safety through strict adherence to infection control protocols and proper disposal of hazardous materials.
- Contributed to a positive clinic environment by maintaining cleanliness and organization within the workspace.
- Reduced wait times for patients by managing efficient appointment scheduling and maintaining organized workspaces.
- Increased test accuracy by carefully following established procedures for collecting, handling, and transporting specimens.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
Phlebotomy Student
Musc Orangeburg
Orangeburg, SC
05.2024 - 05.2024
- Demonstrated strong teamwork skills in collaborating with other healthcare professionals to ensure the best possible patient outcomes.
- Assisted in streamlining workflow processes by effectively prioritizing tasks based on urgency, complexity, and patient needs.
- Maintained accurate records of all collected specimens, ensuring proper documentation for both clinical staff and insurance purposes.
- Provided exceptional customer service to diverse patient populations, addressing concerns and answering questions in a professional manner.
- Supported successful accreditation efforts by diligently adhering to regulatory requirements for phlebotomy practice within the facility.
- Built rapport with patients through active listening skills, empathy, and clear communication during challenging medical situations.
- Achieved consistent success in obtaining high-quality blood samples with minimal discomfort or complications for patients.
- Enhanced laboratory efficiency with accurate labeling, processing, and storing of blood samples.
- Ensured patient safety through strict adherence to infection control protocols and proper disposal of hazardous materials.
- Reduced wait times for patients by managing efficient appointment scheduling and maintaining organized workspaces.
- Increased test accuracy by carefully following established procedures for collecting, handling, and transporting specimens.
- Improved patient comfort by applying gentle venipuncture techniques and exhibiting compassionate care.
- Promoted patient education by explaining the purpose and process of phlebotomy services, addressing any concerns or misconceptions with clarity and patience.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Shift Leader
Wendy's
Summerville, SC
03.2023 - 03.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Cashier
McDonald's
Santee, SC
09.2022 - 03.2024
Shift Manager
Wendy's
Santee, SC
03.2019 - 09.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Implemented energy-saving measures across facility, contributing to sustainability goals and reducing overheads.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
Customer Service Representative
IGA Grocery Store
Santee, SC
03.2017 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Cashier
Burger King
Santee, SC
09.2018 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
phlebotomist
Orangeburg Calhoun Technical College
Orangeburg, SC05.2024
Lake Marion High School And Technology Center
Santee, SC06.2016
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team Leadership
- Teamwork and Collaboration
- Adaptable and Flexible
- Reliable and Dependable
- Cleaning and sanitizing
- Multitasking
- Organizational Skills
- Excellent Communication
- Quality Control
Certification
phlebotomy
Timeline
Phlebotomy Student
Fort Jackson, South Carolina United States Army
05.2024 - 06.2024
Phlebotomy Student
Musc Orangeburg
05.2024 - 05.2024
Barista
Starbucks
03.2024 - Current
Shift Leader
Wendy's
03.2023 - 03.2024
Cashier
McDonald's
09.2022 - 03.2024
Shift Manager
Wendy's
03.2019 - 09.2022
Cashier
Burger King
09.2018 - 02.2019
Customer Service Representative
IGA Grocery Store
03.2017 - 09.2019
phlebotomist
Orangeburg Calhoun Technical College
Lake Marion High School And Technology Center
phlebotomy