Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ty'shica Temple

Ty'shica Temple

Bogalusa,LA

Summary

I’ve received rewards from employers showing where I had perfect attendance , customer service satisfaction Awards .. Also when I worked in the patient care field i received awards for things like most compassion & Care , Teamwork Leadership & Mentorship

Overview

7
7
years of professional experience

Work History

Cardiac Monitor Technician

North Oaks Health System, Emergency Services
03.2024 - Current

• Assist with placement and manage intra-aortic balloon pumps.

• Operate electrocardiogram (EKG), cardiac treadmill testing equipment and record data.

• Administer care to patients in a LATC setting, support with ambulation and rehabilitation procedure.

• Ensure telemetry boxes are returned from the floors when patients are discharge or transfer to ICU.

• Work in a very large hospital system doing EEG's on premature infants to geriatric patients.

• Monitor heart rhythm patterns, record and report normal and abnormal heart rhythm patterns and

ECG interval measurements utilizing telemetry equipment.

• Advance arrhythmia recognition and basic EKG interpretation.

• Demonstrate sensitivity and compassion to all patients.• Maintain ongoing, high-level surveillance of patients' cardiac rhythms and notifies nursing/clinicians of

any rate/rhythm changes according to clinician/provider orders.

• Clean electrode wires and transmitters when monitoring is discontinued.

• Assist staff cardiology group in establishing and launching the first M.G.H.

• Initiate basic CPR measures in the event of cardiac or pulmonary arrest.

• Assist in performing CPR and ACLS treatments for life threatening medical emergencies.

• Update daily inventory of transmitters and detect defective equipment and ship out for repair.

Assist in all non-invasive nuclear, pharmacological, stress echo, treadmill stress tests

Customer Service Representative

MAXIMUS FEDERAL
10.2018 - 05.2024
  • Answering customer inquiries:
    CSRs respond to customer questions via phone, email, chat, or in person, providing information about products, services, policies, and procedures.
  • Resolving customer issues and complaints:
    They address and resolve customer concerns, taking ownership of issues and escalating them when necessary.
  • Providing product and service information:
    CSRs offer accurate and detailed information about products and services, including features, benefits, and pricing.
  • Processing orders and returns:
    They handle order placement, processing, and return/exchange requests.
  • Maintaining customer records:
    CSRs keep detailed records of customer interactions, issues, and resolutions, often using CRM systems.
  • Upselling and cross-selling:
    They may be tasked with identifying opportunities to increase sales by recommending related products or services.
  • Collaborating with other departments:
    They work with other teams, such as sales or technical support, to ensure customer satisfaction.
  • Providing feedback and reports:
    CSRs may contribute to identifying trends and issues to improve customer service processes and overall customer

Nursing Assistant

Alexander Milne
03.2023 - 06.2023

assisting with bathing ,showering oral hygiene , & grooming

Helping with dressing & undressing

Providing toileting assistance

Mobility Support

Assisting patients with ambulation and transfers between beds , chairs& wheelchairs also positioning &

turning patients to prevent pressure sores

Vital signs monitoring

Taking & recording vital signs like blood pressure , temperature, & pulse

Observation & reporting

monitoring patient condition & reporting any changes to the nurse also observing for signs of pain ,

discomfort or other issues

Meal Assistance

Help patients with meal preparations & feeding

Documentation

maintaining accurate patient records by documenting care provided

Communication

communicating effectively with patient , families & other healthcare team members

Patient Care Technician

American Renal Associates
01.2022 - 09.2022

• Assembling the dialysis machine and ensuring its proper performance. • Monitoring patients undergoing

dialysis treatment.

• Ensuring usage of the dialysis machine is safe and secure.

• Administering local anesthesia.

• Talking patients through the dialysis process.

• Monitoring and adjusting patient fluid removal rates as required. • Working in tandem with nurses and

doctors.

• Ensuring sterilization of operating equipment before use.

• Responding to emergency scenarios.

• Attending to patient needs.

• Understanding patient physical and emotional concerns.

• Educating patients on health maintenance and care.

Developing operational training material for staff.

Education

Bachelor Of Nursing - Nursing

Northshore Community College
Bogalusa La

High School -

Bogalusa High School
08.2018

Skills

  • Patient
  • Adaptability
  • Active listening
  • Problem solving
  • Computer literacy
  • Microsoft office
  • Critical care experience
  • Medical Terminology
  • Patient care
  • Hospital experience
  • Vitals signs
  • Dialysis experience

Timeline

Cardiac Monitor Technician

North Oaks Health System, Emergency Services
03.2024 - Current

Nursing Assistant

Alexander Milne
03.2023 - 06.2023

Patient Care Technician

American Renal Associates
01.2022 - 09.2022

Customer Service Representative

MAXIMUS FEDERAL
10.2018 - 05.2024

Bachelor Of Nursing - Nursing

Northshore Community College

High School -

Bogalusa High School
Ty'shica Temple