Tyshika James
Phoenix,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Collector III
Arizona State DBS (OARC)
03.2024 - Current
- Collected and monitored payments from delinquent accounts
- Researched and resolved customer inquiries and complaints
- Negotiated payment plans and settlements with customers
- Maintained accurate records of customer account information
- Managed consumer accounts and kept track of their payment arrangements
- Utilized strong negotiation and problem solving skills to assist consumer with paying the debt
- Provided customer service and maintained integrity with consumers in order to build rapport
- Maintained high volume of calls and met demands of busy and productive group.
Account Success Representative
Waste Management Company
09.2021 - 02.2024
- Responsible for developing strong customer relationships that promote retention and loyalty, particularly at the start of the customer journey with WM
- Works closely with both the sales team and customers to ensure the customer is onboarded successfully
- Responsible for right sizing customers with the correct commercial dumpster
- Updating/Adjusting billing and sorting out dispatching issues
- Enrolling customers into WM's digital services, customer account management
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Customer Service Representative
The Home Depot
10.2020 - 06.2021
- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy
- Provided superior customer service while handling fast paced inbound calls for product inquiry, order placement, and order follow-up
- Documents details of customer interaction into salesforce
- Acts as liaison between customer and manufacturer, as well as between customer and freight carrier
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Collections Specialist/customer Service
CVS Health
05.2019 - 11.2019
- Generate and send out invoices, follow up on, collect and request allocate of payments
- Carry out billing, collection and reporting activities according to specific deadlines, perform account reconciliations
- Monitor customer account details for non-payments, delayed payments, and other irregularities
- Research and resolve payment discrepancies, review AR aging to ensure compliance
- Maintain accounts receivable customer files and records, process credit card payments
- Investigate and resolve customer queries, process adjustments, communicate with customers via phone, email, mail or personally
Facilities Maintenance Coordinator
One Source
11.2018 - 11.2019
- Manages and resolve service - repair requests
- Source multiple bids from vendors understanding the retail location scope of work
- Negotiate (as needed) vendor pricing to complete work within budget parameters
- Search and recruit new vendors as needed to complete work nationwide
- Dispatch and manage vendors until work is complete
- Served as point of contact for internal and external customers seeking support and information.
Senior Claims Examiner
Matrix Absence Management
10.2016 - 06.2018
- Accountable for the decision-making process for determining eligibility under federal, state laws and client policy
- Secure and analyze information to make and approve decisions on all short-term disability, insured or self-insured, and/or statutory claims and their concurrent leave claims
- Develop and apply appropriate claim and workflow management strategies, coordinating both disability and leave decisions while meeting timeliness regulations
- Ability to interpret and administer policy/plan provisions
- Fully Investigates all relevant issues, providers, payment, or denials, promptly and in full compliance with departmental procedures and unfair claims practice and regulations
- Medical certification review and management supplied by the healthcare provider
- Makes determinations to approve, deny or delay and or reach out to additional resources for review
- Basic knowledge of ERISA
- Ability to calculate earnings and benefit levels
- Document claim file actions and conversations thoroughly
- Participated in ongoing professional development opportunities such as industry conferences, workshops and webinars to stay current with industry trends and advancements.
Education
High School Diploma -
Glendale High School
Phoenix, AZ05-2008
Skills
- Excellent Time Management
- Great active listener
- Problem-solving abilities
- Computer proficiency
- Leadership experience
- Very coachable attitude
- Leadership
- Documentation review
- Skip tracing
- Call center experience
- Customer research
Timeline
Collector III
Arizona State DBS (OARC)
03.2024 - Current
Account Success Representative
Waste Management Company
09.2021 - 02.2024
Customer Service Representative
The Home Depot
10.2020 - 06.2021
Collections Specialist/customer Service
CVS Health
05.2019 - 11.2019
Facilities Maintenance Coordinator
One Source
11.2018 - 11.2019
Senior Claims Examiner
Matrix Absence Management
10.2016 - 06.2018
High School Diploma -
Glendale High School
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