Summary
Overview
Work History
Education
Skills
Timeline
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Tyshika Randle

Houston,TX

Summary

Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.

Overview

15
15
years of professional experience

Work History

Remote Escalations Representative

Energy Texas
10.2021 - 11.2024


  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Process and track problem tickets to facilitate swift resolution, maintaining high standards of customer satisfaction
  • Communicate critical customer feedback to upper management, aiding in the continuous improvement of service delivery
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Member Care Agent

Energy Ogre
09.2020 - 10.2021
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Streamlined internal processes for improved efficiency and productivity within the agency.

Remote Member Care Representative

Medical Transportation Management
05.2018 - 08.2020
  • Managed high-pressure situations calmly, ensuring that each customer received the best possible resolution.
  • Handled sensitive customer information securely, adhering to company privacy policies at all times.
  • Increased client satisfaction rates by guiding them through product features and troubleshooting issues as needed.
  • Promoted customer retention with proactive outreach, addressing potential concerns before they escalated.
  • Leveraged CRM tools for efficient documentation of customer interactions, leading to quicker issue resolution and improved data tracking.

Escalations Representative

Direct Energy
11.2014 - 05.2019
  • Produced and disseminated daily performance and acknowledgment reports, ensuring key stakeholders received timely and accurate information
  • Enhanced customer retention by executing follow-up calls for issue resolution, fostering customer satisfaction and loyalty
  • Facilitated interdepartmental collaboration through clear and effective communication, contributing to a cohesive team environment and improved client support

Customer Service Representative (Call Center)

Bounce Energy
06.2009 - 04.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

North Shore Senior High
Houston, TX
06-2004

Skills

  • Customer support
  • Goal-oriented mindset
  • Customer relations
  • Data entry proficiency
  • Client relationship building
  • Client services
  • Staff training
  • Records management
  • Performance improvement
  • Account servicing
  • CRM software expertise
  • Energy industry expertise
  • Retention strategies

Timeline

Remote Escalations Representative

Energy Texas
10.2021 - 11.2024

Member Care Agent

Energy Ogre
09.2020 - 10.2021

Remote Member Care Representative

Medical Transportation Management
05.2018 - 08.2020

Escalations Representative

Direct Energy
11.2014 - 05.2019

Customer Service Representative (Call Center)

Bounce Energy
06.2009 - 04.2014

High School Diploma -

North Shore Senior High

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Tyshika Randle