Tyshika Webb
Bartlett,TN
Summary
Detail-oriented financial services professional with experience in advisory and managed accounts operations at Raymond James. Proven ability to maintain high accuracy standards with an error rate consistently below 0.65%, reduce operational risk, and identify process improvements. Demonstrates strong leadership, problem-solving, and communication skills in high-volume environments. Seeking to leverage expertise into a Team Lead role to drive operational excellence and team success.
Overview
10
10
years of professional experience
Work History
Advisory & Managed New Accounts Associate
Raymond James Financial
Memphis, TN
06.2023 - Current
- Process mutual fund and ETF transactions with a trading error rate consistently below 0.65%, exceeding departmental accuracy expectations
- Manage high-volume inbox workflows, ensuring timely and accurate completion of account-related requests
- Maintain high quality standards by minimizing errors identified through internal reports (RPS, Trading, Billing)
- Support COB MAA rollout and complete required training while proactively seeking knowledge in complex areas
- Identify process inefficiencies and recommend improvements to reduce operational risk
- Resolve operational and systemic issues through collaboration with internal teams
- Communicate effectively with stakeholders to ensure accurate and timely processing
- Inbox Team
- Responded to client inquiries regarding account status and services offered.
- Provided excellent customer service by responding to inquiries in a timely manner.
Head Teller
Renasant Bank
08.2020 - 05.2023
- Led daily teller operations ensuring accuracy and compliance with internal controls
- Supervised staff and conducted surprise audits and cash counts to maintain accountability
- Acted as branch leader in absence of management
- Reviewed high-value transactions ($50,000+) to mitigate risk
- Trained and supported team members to improve performance and adherence to procedures
- Managed customer transactions efficiently using banking software and systems.
- Trained new tellers on policies, procedures, and customer service standards.
- Ensured compliance with financial regulations and internal policies during transactions.
- Resolved customer inquiries and concerns with prompt and effective communication.
- Coordinated cash handling and balanced cash drawers at the end of shifts.
Member Relationship Specialist
First South Financial Credit Union
09.2018 - 08.2020
- Handled customer transactions and resolved issues while ensuring compliance with company policies.
- Assisted members in account management and service requests efficiently.
- Facilitated member inquiries and concerns through effective communication techniques.
- Educated members on financial products and services available at the credit union.
- Collaborated with team members to enhance member experience and satisfaction.
- Processed transactions accurately while maintaining a high level of customer service.
- Maintained up-to-date knowledge of credit union policies and industry regulations.
Senior Store Manager
Perfumania
05.2017 - 01.2018
- Managed daily operations and ensured store compliance with company policies.
- Trained and mentored staff to enhance customer service skills.
- Oversaw inventory management and coordinated stock replenishment activities.
- Developed visual merchandising strategies to optimize product displays.
- Collaborated with corporate teams to align marketing efforts with store objectives.
- Resolved customer inquiries and complaints to maintain a positive shopping experience.
- Analyzed sales trends to identify opportunities for product assortment improvements.
- Established membership loyalty implementing rewards program to drive client retention.
- Performed regular audits of store operations to identify areas for improvement.
- Recruited qualified personnel when necessary by conducting interviews and background checks.
- Conducted regular meetings with team members to discuss progress towards goals.
- Created weekly schedules to ensure adequate coverage of the store during operating hours.
Coordinator (Lead Role)
Marshalls
12.2015 - 05.2017
- Led operational support functions including merchandise processing, floor readiness, and inventory flow
- Trained and mentored up to 60 associates, improving team productivity and efficiency
- Collaborated with cross-functional departments to drive sales growth and operational success
- Monitored store activity to prevent loss and ensure compliance with company standards
- Organized and maintained sales floor to enhance customer experience and visual merchandising standards
- Analyzed customer purchasing trends to support merchandising and sales strategies
- Supported daily operational functions alongside senior leadership
Education
High School Diploma -
Millington High School
MillingtonEMT Certificate -
Southwest Community College
Skills
- Operational Leadership
- Team Support
- Risk Management
- Quality Control
- Process Improvement
- Efficiency Analysis
- High-Volume Workload Management
- Problem Solving
- Critical Thinking
- Cross-Functional Communication
- Financial Transactions
- Account Processing
- Reporting
- Documentation
- Microsoft Office
- Attention to Detail
- Accuracy
Timeline
Advisory & Managed New Accounts Associate
Raymond James Financial
06.2023 - Current
Head Teller
Renasant Bank
08.2020 - 05.2023
Member Relationship Specialist
First South Financial Credit Union
09.2018 - 08.2020
Senior Store Manager
Perfumania
05.2017 - 01.2018
Coordinator (Lead Role)
Marshalls
12.2015 - 05.2017
High School Diploma -
Millington High School
EMT Certificate -
Southwest Community College