TYSHIMA BONNER
Signal Hill,USA
Summary
Accomplished office manager with a proven track record at Glen Park Senior Living. Adept in office administration and customer service, consistently enhancing team productivity and maintaining confidentiality. Showcasing exceptional organizational skills and attention to detail. Demonstrated expertise in task analysis and motivational interviewing contributing to a positive work environment and ensuring client satisfaction. Highly organized and dependable candidate, excelling at managing multiple priorities with a positive attitude. Always willing to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Leasing Consultant
JT Solutions
03.2025 - Current
- Sustain consistent communication with potential tenants.
- Manage application screenings, background checks
- Led property tours for prospective clients.
- Transitioned to new property management software for better productivity.
- Handled phone and email communications.
Office Manager
GLEN PARK SENIOR LIVING
06.2021 - 11.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Assistant Manager
SALVATION ARMY
09.2019 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Behavior Analyst
CEREBRAL PALSY ALLIANCE
04.2018 - 09.2019
- Supported clients in meeting their individual objectives through consistent evaluation and tailored interventions.
- Evaluated the effectiveness of implemented behavior plans by analyzing data to determine areas of improvement or success.
Behavior Analyst
SELF-EMPLOYED
08.2012 - 08.2014
- Collaborated with interdisciplinary teams to develop comprehensive treatment strategies for clients.
- Supported clients in meeting their individual objectives through consistent evaluation and tailored interventions.
- Utilized evidence-based approaches to design effective intervention strategies that met the unique needs of each client population served.
Caregiver
SUN CITY CAREGIVERS
12.2010 - 01.2012
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
Store Key Holder
Shoooz
06.2008 - 12.2009
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Supervisor
WALMART
07.2008 - 12.2008
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Call Center/Customer Service Representative
FEMA
08.2005 - 08.2006
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Customer Service Manager
KMART
05.1997 - 07.2001
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
MEDICAL/DENTAL MANAGEMENT - undefined
Glendale Career College
Glendale, CA06.2000
GED - undefined
Youth Intervention
Los Angeles, CA07.1993
Skills
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Customer Service
- Motivational Interviewing Techniques
- Office Administration
- Clear oral/written communication
- Organizational Skills
- Task analysis implementation
- Office Management
- Scheduling and calendar management
- Application processing
- Telephone and email etiquette
- Property tours
- Background check process
- Prospect qualification
Timeline
Leasing Consultant
JT Solutions
03.2025 - Current
Office Manager
GLEN PARK SENIOR LIVING
06.2021 - 11.2024
Assistant Manager
SALVATION ARMY
09.2019 - 06.2021
Behavior Analyst
CEREBRAL PALSY ALLIANCE
04.2018 - 09.2019
Behavior Analyst
SELF-EMPLOYED
08.2012 - 08.2014
Caregiver
SUN CITY CAREGIVERS
12.2010 - 01.2012
Customer Service Supervisor
WALMART
07.2008 - 12.2008
Store Key Holder
Shoooz
06.2008 - 12.2009
Call Center/Customer Service Representative
FEMA
08.2005 - 08.2006
Customer Service Manager
KMART
05.1997 - 07.2001
MEDICAL/DENTAL MANAGEMENT - undefined
Glendale Career College
GED - undefined
Youth Intervention
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