Tyshin Jones
New Orleans,LA
Summary
Receptionist with a passion for delivering exceptional patient experiences. Experienced in managing front desk operations, scheduling appointments, and handling patient inquiries. Strong communication, organizational, and customer service skills, with a focus on creating a welcoming and efficient office environment. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
8
8
years of professional experience
Work History
Receptionist/Front Desk Coordinator
Culicchia neurological clinic
Marrero, LA
02.2024 - Current
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Greeted and directed visitors to appropriate departments or patients, ensuring a welcoming environment.
- Greeted patients and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external patient phone calls.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Arranged hospital admissions for patients as required.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Server
Texas Roadhouse
Harvey, LA
05.2023 - Current
- Checked food before serving it to customers.
- Addressed complaints to kitchen staff and served replacement items.
- Delivered food orders promptly and courteously.
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages to patrons and confirmed complete orders.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Upheld high standards of sanitation in accordance with health department regulations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Informed customers of daily specials and signature menu items.
Receptionist Dr Charles Morice DDS
Dr Charles Morice DDS
Marrero, LA
06.2017 - 04.2023
- Communicated with patients with compassion while keeping medical information private.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Collected payments from patients in accordance with established policies and procedures.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
Education
High School Diploma -
John Ehret High School
4300 Patriot St 05-2017
Skills
- Appointment scheduling
- Customer service
- Team collaboration
- Problem solving
- Data entry
- Office administration
- Patient management
- Calendar management
Timeline
Receptionist/Front Desk Coordinator
Culicchia neurological clinic
02.2024 - Current
Server
Texas Roadhouse
05.2023 - Current
Receptionist Dr Charles Morice DDS
Dr Charles Morice DDS
06.2017 - 04.2023
High School Diploma -
John Ehret High School
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