Tyshion Williams
Homestead,FL
Summary
Demonstrated achiever with exceptional knowledge of business practices and relations. Strong marketing background combined with top notch customer service. Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. Extensive computer training, including knowledge of multiple networking environments and business software packages. Enthusiastic, professional, team oriented, self motivated, goal setter and multitasker. Gifted professional with drive to provide remarkable service. True people person skilled in resolving issues and understanding importance of corporate branding. Over 5 years driving growth and brand recognition for major hotel chains. Customer-oriented General Manager with years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Holiday Inn Express Hotel Suites
02.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Hotel General Manager
Fairfield Inn & Suites by Marriot
01.2023 - 02.2024
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Administered new hire paperwork and maintained employee files.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
- Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
- Negotiated rates with corporate entities related to extended stay contracts.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw recruiting, interviews and new employee hiring.
- Handled guest complaints and offered complimentary services for hardship cases.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
General Manger
SpringHill Suites
06.2021 - 01.2023
- Interview, hire and train qualified staff members who can meet the highest levels of guest service requirements
- Provide vision for staff by promoting company and brand standards
- Schedule staff for appropriate levels of service that drive guest satisfaction yet maintain profitability
- Coach and mentor staff to facilitate high associate satisfaction
- Process daily deposits and make collection calls to customers with direct billing approval
- Identify and take action to drive incremental revenue during high demand times through effective yield management
- Conduct daily/weekly inspections of both properties, to ensure cleanliness, maintenance and safety issues are addressed timely and effectively
- Review daily audit reports for accuracy and promptly investigate any irregularities
- Provide feedback to staff during staff meetings about a) guest survey scores, b) associate survey scores, c) financial goals/budgets, and d) operational issues to facilitate associate understanding and buy-in toward areas in need of improvement
- Serve as a role model for staff and co-workers and maintain a positive work environment where employees are encouraged to discuss matters of concern openly and honestly with any member of management
- Demonstrate flexibility in working hours and responsibilities by showing a willingness to serve in any department or capacity as needed due to changing schedule requirements.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Front Office Manager
Courtyard by Marriott
02.2020 - 06.2021
- Overseeing the day-to-day operations of the front desk and associated functions
- Ensure adherence to established procedures for all related activities by all supervised functions and personnel
- Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive
- Overseeing and participating in guest registration and check out
- Managing, training, and scheduling the Front Office staff
- Carrying out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office
- Acting as a liaison between General Manager and staff
Store Manager
T-Mobile
02.2019 - 01.2020
- Interview Hire and make necessary discipline decisions
- Inspire and engage employees by motivating team to succeed
- Observe and coach employees to provide feedback around sales technique
- Meet and exceed assigned goals set by Upper Management
- Resolve or escalate appropriately any billing service issue
Front Office Manager
Comfort Inn by Choice Hotels
08.2015 - 02.2019
- Defining and implementing front desk objectives and procedures
- Hiring and training staff and managing the shift schedules
- Tending to guests' complaints and questions and providing exceptional customer service
- Ensuring that the front desk and reception area is kept clean and organized
- Maintaining front desk office supplies and equipment
- Managing budgets, records, and contracts
- Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails
- Conducting performance reviews with the front desk staff
- Generating reports and feedback for presentation to the general manager
- Performing administrative duties such as filing and updating records, among others, as needed.
Education
Computer programming course. -
Mitchell Community College
Statesville, NC01.2003
General Studies
Douglas Byrd Senior High School
Fayetteville, NC01.1997
Skills
- Sales
- Training and mentoring
- Hospitality
- Community relations
Timeline
Assistant General Manager
Holiday Inn Express Hotel Suites
02.2024 - Current
Hotel General Manager
Fairfield Inn & Suites by Marriot
01.2023 - 02.2024
General Manger
SpringHill Suites
06.2021 - 01.2023
Front Office Manager
Courtyard by Marriott
02.2020 - 06.2021
Store Manager
T-Mobile
02.2019 - 01.2020
Front Office Manager
Comfort Inn by Choice Hotels
08.2015 - 02.2019
Computer programming course. -
Mitchell Community College
General Studies
Douglas Byrd Senior High School
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