Tyshona Adger
Manning,SC
Summary
Accomplished Customer Care Representative at CVS Caremark, adept in inbound customer service and Microsoft Office, enhanced customer satisfaction through effective problem resolution and empathy. Proven track record in teamwork and collaboration, achieving high efficiency and productivity across roles. Skilled in data entry and medical terminology, consistently meeting and exceeding production targets.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
CVS Caremark
09.2022 - Current
- Helped large volume of doctors every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in patients with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to patients.
- Authorize medication for patients
- Intake fax
Assembler
Eaton Corporation
07.2019 - 07.2022
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Read blueprints to correctly install various switchboard devices
- Fulfill customer orders in a timely manner
Assembly Line Production Worker
Bicycle Corporation of America
01.2017 - 07.2019
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Install bike parts
Assistant Store Manager
Young's Market
08.2015 - 06.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Customer Service Representative
Sykes Call Center
06.2013 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL06.2026
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Problem Resolution
- Customer Relations
- First Call resolution
- Computer Skills
- Microsoft Office
- Teamwork and Collaboration
- Medical terminology knowledge
- Following scripts
Timeline
Customer Care Representative
CVS Caremark
09.2022 - Current
Assembler
Eaton Corporation
07.2019 - 07.2022
Assembly Line Production Worker
Bicycle Corporation of America
01.2017 - 07.2019
Assistant Store Manager
Young's Market
08.2015 - 06.2018
Customer Service Representative
Sykes Call Center
06.2013 - 01.2017
No Degree - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
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