Tyshona Cole
Marysville,Washington
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Assistant
Puget Sound Pediatric Dentistry
Marysville, WA
06.2025 - Current
- Assisted in patient care and comfort during dental procedures, ensuring a positive experience for children.
- Prepared examination rooms and sterilized instruments, adhering to strict infection control protocols.
- Educated patients and parents on oral hygiene practices, promoting preventive care and healthy habits.
- Managed appointment scheduling and patient records using electronic health record systems for improved efficiency.
- Collaborated with dentists to develop tailored treatment plans, enhancing patient outcomes and satisfaction.
Sales Associate
Nike, Tulalip
Tulalip
10.2022 - 06.2025
- Assisted Leads and Coaches in training new employees
- Supporting various store departments (e.g. operate cash register, manage incoming and outgoing goods, refill products on shop floor, build visual displays) and recommending appropriate products to reach sales targets
- Used my knowledge for digital devices to create a bond between online and offline sales or services in the store
- Supports a collaborative environment with the customer at its core
Front Desk Receptionist
Toyota, Everett
Everett
05.2021 - 10.2022
- Answering and routing phone calls
- Greeting visitors, clients, customers, vendors and making sure they felt welcomed.
- Scheduled appointments and managed schedules
- Mailed and shipped items to consumers
- Organized and prepared for accounting duties
- Managed digital communications as in emails, live chat, etc.
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
Sales Representative
Polo Ralph Lauren, Tulalip
Tulalip
10.2019 - 03.2021
- Supports a collaborative environment with the customer at its core
- Engages in networking to start to build a clientele
- Provides ongoing feedback to Management on successes and opportunities
- Strengthen customer connectivity with alternative paths to purchase by supporting alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home.
- Broaden customer accessibility to product discovery - QR codes, digital catalogs, virtual stores.
- Provides necessary feedback to Management on category opportunities or needs.
- Ensures sales floor and all store standards are met at all times.
- Drive the business day to day and achieve daily, weekly, monthly sales goals.
- Working with cash registers and processing payments
Education
High School -
Marysville Getchell High School
Marysville, WA01.2021
Skills
- Leadership
- Communication
- Problem-solving
- Time Management
- Analytical Thinking
- Microsoft Office (Word, Excel)
- Conflict Resolution
- Money Handling
Certification
- Certified Dental Assistant
- RDA - Registered Dental Assistant
Timeline
Dental Assistant
Puget Sound Pediatric Dentistry
06.2025 - Current
Sales Associate
Nike, Tulalip
10.2022 - 06.2025
Front Desk Receptionist
Toyota, Everett
05.2021 - 10.2022
Sales Representative
Polo Ralph Lauren, Tulalip
10.2019 - 03.2021
High School -
Marysville Getchell High School