Tyshonda Lomax
Chicago,IL
Summary
Driven by a commitment to excellence, I leveraged my housekeeping knowledge and critical thinking at Northwestern Memorial Hospital to enhance cleanliness and guest satisfaction. Supervising at Cook County Government, I optimized staff performance and safety standards. My background includes rigorous training, computer skills, team leadership, excellent customer service and significantly improving operational efficiency and infection control practices. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Emergency Medical Technician
Jesse Brown VA Medical Center
05.2023 - Current
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Ensured rigorous adherence to sanitation protocols, maintaining high standards of cleanliness and infection control in er and equipment.
- Adapted to challenging and diverse environments, from urban settings to remote areas, ensuring high-quality care regardless of location.
- Enhanced team performance with regular participation in simulation training exercises, sharpening skills and improving response strategies.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking supplies and tools as needed.
Housekeeper Supervisor
Cook County Government
08.2018 - 05.2023
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Maintained compliance with relevant industry regulations and company policies, ensuring a safe and welcoming environment for both guests and staff.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
Housekeeping
Northwestern Memorial Hospital
05.2016 - 05.2018
- Ensured a clean and well-maintained living environment with thorough organization and housekeeping skills.
- Collaborated with housekeeping staff for timely room turnovers, enhancing guest experience.
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping
Education
Triton College
River Grove, ILDiploma -
Michelle Clark High School
Chicago, IL06.2008
Skills
- Housekeeping knowledge
- Staff Training and Development
- Workload prioritization
- Performance Improvement
- Problem-Solving
- Customer Service
- Critical Thinking
- Analytical Thinking
- Telephone Etiquette
- Excellent computer skills
- Organizational and Administrative Skills
Timeline
Emergency Medical Technician
Jesse Brown VA Medical Center
05.2023 - Current
Housekeeper Supervisor
Cook County Government
08.2018 - 05.2023
Housekeeping
Northwestern Memorial Hospital
05.2016 - 05.2018
Triton College
Diploma -
Michelle Clark High School
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