TYSHONDA TRAYLOR
Summary
Detail-oriented and ambitious professional with an Associate of Arts in Business Fundamentals. Skilled in data analysis, process optimization, and administrative support, with hands-on experience in managing operations and driving efficiency. Proven ability to collaborate cross-functionally and deliver results in dynamic environments. Seeking to leverage strong business acumen to contribute to operational success and growth.
Overview
5
5
years of professional experience
Work History
Texas Works Advisor
Texas Health & Human Services
05.2024 - Current
- Analyzed client data to evaluate eligibility for state assistance programs, ensuring accuracy and compliance with regulatory standards.
- Streamlined case management processes and implemented systems to improve data accuracy, contributing to operational efficiency.
- Provided clients with clear explanations of program benefits and eligibility criteria, improving customer satisfaction.
- Educated clients on health plan benefits, eligibility requirements, and preventive services available.
- Analyzed feedback from customer interactions to identify areas for service improvement.
Paraprofessional
Mesquite Independent School District
05.2023 - 05.2024
- Implemented individualized academic and behavior plans for students, using organizational and data tracking skills.
- Collaborated with teachers and administrators to develop and refine processes for managing student needs and promoting success.
- Applied business process optimization principles to support operational goals and enhance student engagement and performance.
Front Desk Screener
Baylor Scott and White
01.2021 - 05.2023
- Answered approximately 30 incoming phone calls, greeted clients, and handled all front desk responsibilities.
- Maintained a neat and welcoming front desk environment.
- Effectively used task management skills to complete all front desk operations in a timely manner.
Education
Associate of Arts - Business Fundamentals
University of Phoenix
High School Diploma - undefined
West Mesquite High School
Bachelor of Science - Business
University of Phoenix
Tempe, AZ03-2026
Skills
- Business Administration
- Operational Efficiency
- Data Analysis & Reporting
- Process Improvement
- Financial Management
- Project Coordination
- Cross-functional Collaboration
- Time Management & Scheduling
- Strategic Planning
- Customer Relationship Management
- Office & Records Management
- Client data analysis
- Case management
- Customer service
Timeline
Texas Works Advisor
Texas Health & Human Services
05.2024 - Current
Paraprofessional
Mesquite Independent School District
05.2023 - 05.2024
Front Desk Screener
Baylor Scott and White
01.2021 - 05.2023
High School Diploma - undefined
West Mesquite High School
Associate of Arts - Business Fundamentals
University of Phoenix
Bachelor of Science - Business
University of Phoenix