Tyson Boler
Stedman,NC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Volunteer Firefighter
Ammon Fire Dept
Ammon NC
07.2016 - Current
- Responded to emergency calls, ensuring timely and efficient firefighting operations.
- Operated fire suppression equipment, maintaining readiness for diverse emergency scenarios.
- Conducted regular training drills, enhancing team performance and response capabilities.
- Assisted in fire prevention education programs, promoting community awareness and safety practices.
Auto Claim Specialist
Allstate
WFH
10.2024 - 02.2026
- Evaluated auto claims to determine validity and ensure compliance with policy guidelines.
- Collaborated with clients to gather necessary documentation and provide updates on claim status.
- Investigated claims by interviewing involved parties and reviewing police reports and damage assessments.
- Managed claim files, documenting all communications and decisions in company systems efficiently.
Fraud Supervisor
Walmart
WFH
08.2023 - 10.2024
- Supervised daily operations to ensure compliance with safety protocols and company policies.
- Trained team members on effective customer service techniques and product knowledge.
- Implemented process improvements that enhanced workflow efficiency within the department.
- Conducted performance evaluations, providing feedback to promote employee development.
Billing and Technical Support Advisor
Kelly Connect
WFH
05.2022 - 07.2023
- Provided technical support via phone, email, and chat channels to troubleshoot customer issues.
- Diagnosed software and hardware problems, ensuring timely resolutions for clients' technical inquiries.
- Assisted in onboarding new team members by sharing best practices and knowledge of systems used.
- Collaborated with cross-functional teams to escalate complex issues for efficient problem resolution.
Call Center Representative
Global Response
WFH
10.2016 - 06.2021
- Managed high-volume inbound calls, providing exceptional customer service and resolving inquiries effectively.
- Trained new representatives on call protocols and customer engagement strategies to enhance team performance.
- Utilized CRM software to document customer interactions and track issue resolution for improved follow-up.
- Collaborated with team leads to develop scripts that increased call efficiency and improved customer satisfaction scores.
Education
High School Diploma -
East Bladen HighSchool
Elizabethtown, NC06.2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Critical thinking
- Computer skills
- Verbal communication
- Active listening
Timeline
Auto Claim Specialist
Allstate
10.2024 - 02.2026
Fraud Supervisor
Walmart
08.2023 - 10.2024
Billing and Technical Support Advisor
Kelly Connect
05.2022 - 07.2023
Call Center Representative
Global Response
10.2016 - 06.2021
Volunteer Firefighter
Ammon Fire Dept
07.2016 - Current
High School Diploma -
East Bladen HighSchool