Tyson Carter
Farmington,CT
Summary
Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus. Offering 3 years of related experience.
Overview
9
9
years of professional experience
Work History
Training Coordinator
Lake Compounce
02.2023 - Current
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Worked with central management to identify, plan, align, and address training needs.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Created and delivered HR training sessions to staff, managers and executives.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
Human Resources Assistant
Post University
06.2022 - 02.2023
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
Head Cashier Supervisor
Lowes
09.2014 - 07.2019
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
- Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Bachelor of Arts - Industrial/Organizational Psychology
Post University
Waterbury, CT08.2023
Associate of Arts - Legal Studies
Naugatuck Valley Community College
Waterbury, CT12.2020
Skills
- Employee Surveying
- Presentation Materials
- Develop Training Programs
- Program Management
- Work Coordination
- New Hire Onboarding
- Schedule Management
- Human Resources
- Program Support
- Innovative Training Approaches
- Training Logistics
- New Employee Orientation
Timeline
Training Coordinator
Lake Compounce
02.2023 - Current
Human Resources Assistant
Post University
06.2022 - 02.2023
Head Cashier Supervisor
Lowes
09.2014 - 07.2019
Bachelor of Arts - Industrial/Organizational Psychology
Post University
Associate of Arts - Legal Studies
Naugatuck Valley Community College
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