Tyson Crabtree
IT Specialist
Alder,MT
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information Security Analyst
1st Calvary Division Sustainment Brigade
11.2020 - Current
- Investigated and resolved incidents of unauthorized access to sensitive information.
- Educated and trained users on information security policies and procedures.
- Skilled at working independently and collaboratively in a team environment.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users.
- Translated complex technical issues into digestible language for non-technical users.
- Configured hardware and granted system permissions to new employees.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Installed and configured network printers and other peripheral devices.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Evaluated software products to determine compatibility with existing systems.
- Performed daily system monitoring, verifying integrity and availability of hardware, systems and key processes.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as Microsoft Word, Adobe, Outlook, Excel, and Teams.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Facilitated best user experience through continuous support and communication of system changes.
- Researched product and issue resolution tactics to address customer concerns.
Information Technology Specialist
79th EOD 52nd Ordnance Group FORSCOM
03.2019 - 11.2020
- Used ticketing systems to manage and process support actions and requests.
- Set up network profiles, security permissions and file sharing systems with Active Directory.
- Controlled and managed audiovisual equipment, laptops and video conferencing equipment.
- Performed daily system monitoring, verifying integrity and availability of hardware, systems and key processes.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as Microsoft Word, Adobe, Outlook, Excel, and Teams.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Monitored systems in operation and quickly troubleshot errors.
- Translated complex technical issues into digestible language for non-technical users.
- Researched product and issue resolution tactics to address customer concerns.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Education
High School Diploma -
Tigard High School
Tigard, OR06.2017
Skills
- CompTIA Security Certification
- Software Release and Rollout
- Permissions and Access Control
- MS Office Proficiency
- Hardware and Software Configuration
- Onsite Installations
- Issue Troubleshooting
- Hardware Repair
- Staff Training
- Computer System Maintenance
Accomplishments
- Increased number of resolved job tickets by 80% over previous year.
Certification
Comptia Security + 601
Timeline
Information Security Analyst
1st Calvary Division Sustainment Brigade
11.2020 - Current
Information Technology Specialist
79th EOD 52nd Ordnance Group FORSCOM
03.2019 - 11.2020
High School Diploma -
Tigard High School
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