Tyson Draper
Wolcott
Summary
Dynamic Delivery Department Manager at Bourne’s Energy with a proven track record in optimizing operations and enhancing safety protocols. Skilled in staff training and development, I successfully reduced worker accidents and improved delivery efficiency through innovative routing strategies. A reliable leader, I foster team collaboration while ensuring compliance with industry regulations.
Overview
19
19
years of professional experience
Work History
Delivery Department Manager
Bourne’s Energy
07.2020 - Current
- Oversaw daily operations of the delivery department, ensuring timely and accurate deliveries. Managing and coordinating a team of 18 delivery drivers, 4 dispatchers, 1 service writer/safety coordinator, 2 fleet mechanics, 1 grounds keeper, and 1 meter reader.
- Implemented process improvements to enhance delivery efficiency and reduce operational delays and down time.
- Always monitoring industry trends and competitor offerings to maintain competitive edge in terms of employees, delivery capabilities, and services provided to clients.
- Maintained open lines of communication between the delivery department and other company divisions, facilitating smooth operations across all departments and aligning delivery schedules with cross department project timelines.
- Developed training materials to improve employee knowledge of safety protocols and operational procedures.
- Led weekly department safety meetings, discussing incidents, best practices, and learnings. Discussed performance objectives, ongoing initiatives, and opportunities for improvement.
- Reduced worker accidents and maintained a high level of safety and compliance by implementing improved safety standards and monitoring procedures.
- Responded to unexpected safety incidents and coordinated emergency response efforts, performing incident reports and investigations ensuring the safety of all team members.
- Recruited and hired new employees.
- Trained and mentored staff on related job duties including inventory management, logistics, dispatching, company policies, and safety procedures.
- Managed vendor relationships to optimize supply chain logistics and enhance service reliability.
- Managed a diverse team of drivers, fostering a positive work environment that prioritized safety and efficiency.
- Ensured compliance with all relevant federal, state, and local regulations governing transportation activities within the organization''s delivery operations.
- Monitored key performance indicators to assess team performance and drive continuous improvement initiatives.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and implementing targeted action plans.
- Continuously worked to reduce late deliveries by closely monitoring driver performance and adverse weather conditions.
- Planned delivery routes according to traffic, weather, and types of delivery.
- Optimized delivery routes to minimize fuel consumption and increase overall productivity.
- Improved delivery efficiency by consistently streamlining department processes and implementing new routing strategies.
- Integrated new technologies and best practices to improve delivery management.
- Supported customers via telephone, email and at sites to handle questions, complaints, escalations, and product concerns.
- Worked with the president and general manager to review established business practices and improve processes to reduce expenses, build budgets, and plan projects.
- Scheduled regular equipment and fleet maintenance.
- Managed multiple remote office facilities and bulk fuel plants, performing and coordinating repairs and maintenance.
- Promoted brand at industry events and through ongoing networking efforts.
Fuel Delivery Dispatcher
Bourne's Energy
09.2019 - 07.2020
- Coordinated timely delivery schedules to optimize routes and productivity.
- Monitored driver performance and addressed issues to enhance efficiency.
- Utilized fleet management software to track vehicle locations and ensure efficient operations.
- Developed communication protocols for drivers to improve reporting of delays or incidents.
- Implemented process improvements that streamlined dispatching operations, resulting in faster response times.
- Analyzed delivery data to identify trends and recommend adjustments for improved efficiency.
- Collaborated with customer service and service department teams to resolve delivery-related inquiries.
- Developed strong relationships with clients by consistently meeting their expectations for promptness and quality service.
- Trained new dispatch staff on operational procedures and system usage for effective integration.
Fuel Delivery Truck Driver
Bourne's Energy
10.2013 - 09.2019
- Operated fuel delivery truck efficiently to ensure timely deliveries to customers.
- Increased fuel delivery efficiency by planning optimal routes and adhering to strict schedules.
- Adhered to all DOT regulations and safety protocols.
- Conducted routine vehicle inspections and maintenance to uphold safety standards.
- Conducted vehicle maintenance during the off season, addressing issues on fleet vehicles to prepare for the busy season.
- Managed fuel inventory, ensuring accurate tracking and reporting of deliveries.
- Collaborated with dispatch team to optimize delivery routes for improved efficiency and correct issues on customers accounts.
- Trained new drivers on operational procedures, equipment, and best practices in fuel delivery.
- Performed safety inspections and relights on customers heating equipment.
Cement Mixer Driver
Carroll Concrete
05.2011 - 10.2013
- Transported ready mixed concrete from plant to construction job sites safely and in alignment with product specifications.
- Operated cement mixer to ensure accurate mixing and pouring of concrete.
- Conducted pre-trip vehicle inspections to maintain safety and compliance standards as well as adhere to strict DOT regulations.
- Performed vehicle maintenance as needed to maintain proper truck operation.
- Collaborated with construction teams to coordinate proper product distribution.
- Monitored material quality and consistency during mixing processes to maintain product integrity.
- Communicated regularly with dispatchers to provide updates on progress while on job sites.
- Operated heavy equipment to load bins and move material at the plant.
Truck Driver
All Metals Recycling
04.2007 - 05.2011
- Operated heavy-duty trucks to transport scrap metal safely.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Collaborated with team members to load and unload materials at various job sites.
- Switched out Large metal dumpsters for customers.
- Sorted various types of metal.
- Operated a wide range of large heavy duty equipment including loaders, skid steers, and excavators.
- Performed fleet repairs when needed.
Education
High School Diploma -
Craftsbury Academy
Craftsbury, VT06-2008
Automotive
Green Mountain Technical Career Center
Hyde Park, VT01-2007
Skills
- Commonsense driven
- Mechanically inclined
- Self starter
- Reliability
- Safety minded
- Scheduling and planning
- Staff training and development
- Critical thinking
- Team collaboration
- Adaptability and flexibility
Timeline
Delivery Department Manager
Bourne’s Energy
07.2020 - Current
Fuel Delivery Dispatcher
Bourne's Energy
09.2019 - 07.2020
Fuel Delivery Truck Driver
Bourne's Energy
10.2013 - 09.2019
Cement Mixer Driver
Carroll Concrete
05.2011 - 10.2013
Truck Driver
All Metals Recycling
04.2007 - 05.2011
High School Diploma -
Craftsbury Academy
Automotive
Green Mountain Technical Career Center