Tyson Fricke

• Collaborated with cross-functional teams to develop system solutions tailored to business needs.
• Provided technical support for end-users, resolving issues promptly and effectively.
• Enhanced user experience through the implementation of interface updates and usability improvements.
• Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
• Implemented rigorous testing procedures to ensure optimal performance and minimize errors in software applications.
• Collaborated with upper management to drive strategy and implement new processes.
• Assessed business requirements to create focused solutions.
• Improved system efficiency by analyzing and optimizing software processes.
• Executed successful integrations with third-party applications, expanding functionality available through core systems platforms without compromising stability or security considerations.
• Offered input for complex documents to support client-ready final versions.

· Ensured the accuracy and alignment of treatment reports with established protocols through meticulous review and editing.

· Conducted thorough audits of client files to confirm the presence and currency of all required documentation.

· Partnered with leadership and clinical teams to effectively address and resolve critical issues, driving operational improvements.

· Consistently met or exceeded daily report completion targets while upholding rigorous accuracy and quality standards.

· Facilitated clear communication with network providers to ensure strict compliance with company policies and procedural guidelines.

· Oversaw cross-departmental coordination on treatment progress, delivering timely and actionable updates to the leadership team.

· Educated guests on various wine styles and provided superior hospitality, ensuring a memorable experience.

· Assisted with Wine Club Member events and activities, enhancing member engagement and satisfaction.

· Processed guest wine orders efficiently and accurately, handling point-of-sale transactions and overseeing carry-out and catering orders.

Trained new team members, ensuring they were equipped with the knowledge and skills needed to excel in their roles

• Collaborated with other staff members to ensure a consistently high level of service throughout the tasting room experience.
• Maintained a clean and inviting environment for guests to fully enjoy their tastings.

· Resolved customer inquiries and built strong client relationships through effective communication, issue resolution, and active listening.

· Prepared detailed reports for senior management, providing insights to aid business decisions and strategic planning.

· Monitored operations to mitigate theft risks and achieve loss prevention goals while managing accounts across eight wholesale locations.

· Collaborated with sales, marketing, and management teams to develop and implement strategies that aligned with business objectives.

· Trained and developed store associates on merchandising techniques, product knowledge, and sales strategies, enhancing overall store performance.

· Designed and implemented store layouts, including fixture placement and merchandising materials, to optimize customer experience and drive sales.

· Coordinated in-store seminars on new products and fashion trends, reported on inventory levels and store standards to corporate headquarters.

• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Organized promotional events and interacted with community to increase sales volume.
• Implemented systems and procedures to increase sales.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Coordinated visual changes in order to improve revenue.
• Supervised multiple departments in regards to product merchandising, directing sales and management staff to effectively display merchandise to increase sell through.
• Monitored key and featured merchandise regarding sales revenue and gross margin for each product.