Tyson Hannah
Little Elm,TX
Summary
First-rate Software Support Specialist with over 20 years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in software configuration and subject matter expert on Workforce Management Software Established reputation as sharp technology expert when working with customers to identify and deploy solutions. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Lead Software Support Specialist
ActiveOps
06.2016 - 08.2022
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Uploaded new software, rolled out updates and applied patches to Linux servers
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Education
High School Diploma -
The Colony High School
The Colony, TX05.1990
Skills
- Client Relationships
- Hardware and Software Repair
- Training Junior Team Members
- Tracking and Documentation
- Software Deployment Support
- System Performance Assessment
- Responding to Technical Questions
- Resolving Problems and Incidents
- Software Evaluation
- Help Desk Support
- Software Release and Rollout
- Remote Technical Support
- Multimedia Presentations
- Software Patches
Timeline
Lead Software Support Specialist
ActiveOps
06.2016 - 08.2022
High School Diploma -
The Colony High School
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