Tyson Hayes
Ogden,UT
Summary
Dynamic Maintenance and Disaster Recovery Professional with proven expertise at ARS Cleanup-Restore-Rebuild, recognized for exceptional crew management and strong customer relationship skills that drive cost savings and elevate customer satisfaction levels. Proficient in building maintenance and leadership development, successfully enhancing team performance and operational efficiency through effective communication strategies via email, text messaging, phone calls, and face to face.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Westwood Village
Farr West, UT
07.2024 - Current
- Manage calls and maintenance requests through phone, text, and email from residents and supervisors.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
- Routinely inspected plant equipment for signs of wear or malfunctioning parts.
- Monitored inventory levels of replacement parts and supplies needed for repairs.
- Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.
- Maintained accurate records of all maintenance activities performed.
- Cleared clogged drains and replaced valves, faucets and fixtures.
- Implemented diagnostics to identify failures, determine parts and material requirements and facilitate repairs.
- Dismantled machines, equipment, or devices to access and remove defective parts.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Set up and operated machine tools to repair or fabricate jigs, fixtures or tools.
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
- Installed new systems, replacement parts and components to maintain proper operation.
- Implemented troubleshooting techniques to resolve issue.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Completed routine maintenance and repair.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
Mitigation Manager
ARS Cleanup-Restore-Rebuild
Ogden, UT
02.2021 - Current
- Supervised operations for more than 8 technical staff members.
- Oversaw compensation structure.
- Served as a liaison between departments when coordinating responses to environmental emergencies.
- Managed workflows for both pre- and post-Matterport functions.
- Employed Mica software to draft a sketch of the loss and recommend appropriate equipment.
- Delivered exceptional and polite customer service.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted in creating a comprehensive health and safety program that meets OSHA standards.
- Proposed or approved modifications to project plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Analyzed business performance data and forecasted business results for upper management.
- Developed emergency response plans in the event of an incident or disaster.
- Investigated incidents and accidents to determine root cause and recommend corrective actions accordingly.
- Assessed potential risks associated with projects and implemented plans to minimize those risks.
- Responded promptly to inquiries from employees regarding their concerns about workplace hazards or risks.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored daily activities of staff to ensure compliance with local, state, and federal regulations.
- Advised on methods for reducing costs associated with workplace health and safety programs.
- Delegated work to staff, setting priorities and goals.
- Reviewed existing policies and procedures for mitigating hazards and developed new ones as needed.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Ensured compliance with relevant laws and regulations by regularly reviewing changes in legislation.
- Implemented quality control measures to uphold company standards.
- Researched issues regarding billing and resolved problems to maintain customer satisfaction.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Analyzed data from inspections and audits to identify trends in potential risks or hazards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Upheld customer satisfaction by managing and complaints.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed mitigation strategies to reduce risk and increase safety in the workplace.
- Coordinated with local authorities to ensure compliance with applicable laws and regulations regarding hazardous materials handling, storage, transportation, disposal.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Managed budgets related to mitigation efforts such as purchasing personal protective equipment.
- Recruited and trained new employees to meet job requirements.
- Maintained records of all safety-related activities including accident reports, inspection results, training logs.
- Produced thorough, accurate and timely reports of project activities.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed routine maintenance and repair.
- Operated a variety of machinery and tools safely and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated equipment and machinery according to safety guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Created project status presentations for delivery to customers or project personnel.
- Conferred with project personnel to identify and resolve problems.
- Tracked project milestones and deliverables using appropriate tools.
- Developed project status reports by collecting, analyzing, and summarizing information from various sources.
Maintenance Manager
Watt's Steam Store
Ogden, Utah
01.2024 - 04.2024
- Executed projects, communicated with customers, and managed data through remote channels, such as email, text messaging, and phone calls.
- Contacted vendors to procure equipment and tools to meet organizational demands.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained records of repairs, service requests, costs.
- Implemented quality control measures to uphold company standards.
- Maintained equipment performance by cleaning and lubricating components.
- Reviewed blueprints and manuals to repair and restore optimal functionality.
- Assigned duties to workers according to their skillsets.
- Established a system to track inventory of spare parts, tools and supplies.
- Coordinated with vendors to purchase replacement parts as needed.
- Produced thorough, accurate and timely reports of project activities.
- Organized work orders, assigned tasks to staff members and tracked progress of repairs and maintenance projects.
- Prepared reports detailing the status of all jobs being handled by the department.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Organized and maintained up-to-date records of project documents such as plans, budgets, progress reports and other related materials.
- Developed project status reports by collecting, analyzing, and summarizing information from various sources.
- Prepared weekly updates for senior management on key performance indicators for each active project.
- Worked with vendors to develop cost estimates for proposed projects; monitored vendor performance throughout the duration of engagements.
- Assisted with coordination of daily activities for projects.
Lead Water Technician
Titan Disaster Cleanup
Ogden, UT
05.2019 - 02.2021
- Collaborated with adjusters, customers, billing teams, and project managers remotely.
- Managed remote interactions through email, phone calls, Zoom meetings, and text messaging.
- Provided around-the-clock disaster cleanup for flood, fire, mold, and storm events.
- Ensured high-quality customer support via in-person and telephonic communication.
- Conducted comprehensive training sessions for new hires.
- Performed regular maintenance activities within facility.
- Interacted regularly with adjusters to ensure accurate claims processing.
- Construct contamination barriers when required.
- Ensured optimal functionality of a fleet exceeding ten trucks and vans.
- Handled numerous pandemic decontamination assignments.
- Analyzed data collected from various sources such as laboratory test results and customer feedback to determine areas requiring improvement within the organization's operations.
- Collected samples to assess water quality and tested for pH, hardness and sediment levels.
- Performed thorough daily cleaning by dusting and cleaning ceiling vents, surface areas and counters.
- Prepared records of plant operations, material quantities and laboratory test results.
- Investigated potential causes of contamination incidents reported by customers or employees within the organization.
- Executed proper cleaning procedures utilizing chemical cleaners and power equipment to prevent damage to buildings.
- Performed grounds and equipment maintenance to keep facility running smoothly.
- Coordinated activities between departments within the organization to ensure that all personnel involved had access to current information pertaining to their respective tasks.
- Increased efficiency of cleaning services through research and implementation of new techniques.
- Scheduled regular inspections of all water systems to identify and repair any deficiencies or damage.
- Assisted with light maintenance and repair of building systems and cleaning equipment to promote business and team productivity.
- Consulted with managers to discuss major repairs to building operating systems.
- Responded to plant emergencies and equipment breakdowns by contacting appropriate supervisors and adhering to protocols.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed routine maintenance and repair.
Maintenance Supervisor
Creekside Assisted & Senior Living
Bountifull, Utah
10.2017 - 02.2021
- Managed and guided a workforce exceeding five members.
- Coordinated daily schedules and tasks effectively.
- Facilitated regular team sessions to ensure prompt, proficient task execution.
- Scheduled and arranged necessary inspections.
- Transported residents to medical appointments.
- Identify and repair issues with machinery.
- Conducted maintenance on various electrical systems.
- Handled overall general ground and facility care.
- Performed tasks involving painting, repairing drywall, baseboards, and trim.
- Completed numerous plumbing jobs and executed varied tasks involving HVAC units, lighting systems & fans proficiently.
- Utilized IPad application to revise work orders.
- Conducted maintenance and facilitated timely replacements.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Scheduled and coordinated preventative maintenance activities to ensure equipment reliability.
- Designed, fabricated and installed upgrades to improve existing equipment.
- Scheduled repair and maintenance of machines, tools and equipment to support continuous production operations.
- Inspected facilities to determine problems and schedule necessary maintenance.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
Assistant Manager
Main Street Oil and Lube
Kaysville, UT
06.2007 - 08.2012
- Recorded and managed daily activity logs.
- Managed daily bank deposits efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed secure bank deposits for the facility.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Communicated regularly with customers to gain insights into their needs.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Established processes for monitoring customer satisfaction levels.
- Developed a system for tracking inventory and ordering supplies as needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Education
High School Diploma -
Davis High
Kaysville, UT07.2007
Skills
- Customer relationship management
- Customer service
- Crew management
- Team management
- Property management
- Grounds upkeep
- Documentation
- Flood Damage Restoration
- Skilled in Navigating Mac OS
- Leadership Development
- Forklift Operation
- Inventory Management
- Inventory Management Associate
- Order Processing Specialist
- Experience in Restoration Services and Projects
- Automotive Maintenance
- Efficient Route Navigation
- Expertise in Route Planning
- Heavy Equipment Management
- Strong Interpersonal Communication
- Mold Mitigation Specialist
- Fire Recovery Specialist
- Building Maintenance
- Residential Renovation
- Understanding of Mechanical Systems
- Repair and Troubleshooting
- Providing Mentorship
- Disaster recovery planning
- Application support
- Operating system expertise
Certification
- Forklift Certified, 01/01/16, Present
- Certified Forklift Operator, 06/01/07, Present
- Driver's License, 06/01/07, Present
- Clean MVR
- Hazardous Waste Operations & Emergency Response Training
- TWIC Card, 11/01/23, 11/01/27
References
References available upon request.
Timeline
Maintenance Technician
Westwood Village
07.2024 - Current
Maintenance Manager
Watt's Steam Store
01.2024 - 04.2024
Mitigation Manager
ARS Cleanup-Restore-Rebuild
02.2021 - Current
Lead Water Technician
Titan Disaster Cleanup
05.2019 - 02.2021
Maintenance Supervisor
Creekside Assisted & Senior Living
10.2017 - 02.2021
Assistant Manager
Main Street Oil and Lube
06.2007 - 08.2012
High School Diploma -
Davis High