Tyson Hepworth
Salt Lake City,UT
Summary
Proven leader in Trust & Safety at Walmart, adept in data analysis and client relationship management. Enhanced operational effectiveness and client satisfaction through strategic planning and performance monitoring. Skilled in advanced Excel and analytics, with a track record of mentoring teams towards achieving notable improvements in efficiency and profitability.
Overview
15
15
years of professional experience
Work History
Senior Analyst, Trust & Safety
Walmart
09.2022 - 06.2024
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Provided expert advice for senior management, contributing to informed decision-making and strategic planning.
- Delivered accurate financial forecasts by conducting thorough data analysis and research on market trends.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Developed comprehensive risk management strategies to minimize potential losses and safeguard business interests.
Senior Optical Specialist
Warby Parker
05.2022 - 08.2022
- Stayed up-to-date on industry trends, attending workshops and conferences to enhance professional development continually.
- Facilitated communication between patients and doctors ensuring seamless delivery of care.
- Collaborated with optometrists to develop personalized treatment plans for patients with unique vision requirements.
- Managed inventory levels effectively, ordering necessary supplies when needed to avoid stock shortages or excesses.
General Manager
Visionworks
02.2021 - 05.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
Dietary Manager
Alta Ridge Memory Care Hospital
06.2019 - 06.2020
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Evaluated nutritional content of menus regularly to ensure alignment with industry standards as well as specific patient requirements.
- Optimized kitchen workflow processes which led to reduced preparation times while maintaining high-quality meals.
Assistant General Manager
America’s Best Contacts & Eyeglasses
05.2018 - 06.2019
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Education
High School Diploma -
Murray High School
Murray05.2005
Skills
- Client management
- Client Relationship Management
- Data Analysis
- Performance monitoring
- Advanced Excel
- Technical understanding
- Analytics program experience
- Business Acumen
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
401k matchPaid time offHealthcare benefitsCareer advancementSimilar Profiles
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