Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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TYSON KLASSEN

Makawao,HI

Summary

Seasoned Server/Bartender with a robust background in high-End dining and exceptional customer service, notably at Montage Kapalua Bay. Expert in wine pairings and menu knowledge, enhancing dining experiences and fostering repeat business. Skilled in POS operations and team collaboration, I've significantly contributed to service efficiency and guest satisfaction. Demonstrates a professional appearance and a proactive approach to meeting diverse customer needs.

Overview

16
16
years of professional experience

Work History

Server/Bartender

Montage Kapalua Bay
Kapalua, HI
04.2021 - Current
  • I greeted customers, answered questions, and recommended specials, wine, and desserts to increase profits.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Satisfied customers by topping off drinks, and anticipating condiments, napkins, and other needs.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Arranged place settings with fresh tablecloths, tableware, and flowers to create appealing tables.
  • Developed rapport with guests, and assisted in generating repeat business by providing exceptional customer service.
  • Maintained accuracy while handling payments, giving change, and printing receipts to customers.
  • Set up the dining room to meet hospitality and service standards.
  • I answered guest questions regarding the menu, food and beverage preparation, recipe ingredients, and allergens.
  • Adhered to all Forbes standards to maintain a high-quality individual guest experience.

Private Chef Server

Chef Riko Bartelome
Maui, HI
05.2022 - 04.2024
  • Oversee and execute all aspects of private in-residence dining experience with renowned Chef Riko Bartelome.
  • Prep all table settings, linen folds, glassware, and silverware for private dinners and events.
  • Prepare the private residence kitchen for service.
  • Serve, pour wine, make, and serve cocktails.
  • Trey passes appetizers, sets and resets flatware, and plates for multiple-course meals.
  • Interact and engage with guests during service to make sure everyone is enjoying the experience.
  • Clean and remove all dishes, glassware, flatware, and any remnant of a sign that we were even there.

Server

Oak Steakhouse
Nashville, TN
10.2022 - 01.2023
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Trained new employees to perform duties.
  • Adhered to all service standards designated by the restaurants.
  • Provided top-quality, high-end service to all patrons.

Bartender

Mt. Hood Meadows
Mt. Hood, OR
11.2020 - 03.2021
  • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
  • Slice and pit fruit for garnishing drinks.
  • Arrange bottles and glasses to make attractive displays.
  • Plan bar menus.
  • Create drink recipes.
  • Clean bars, work areas, and tables.
  • Serve wine, and bottled or draft beer.
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
  • Balance cash receipts.
  • Clean glasses, utensils, and bar equipment.
  • Check identification of customers to verify age requirements for purchase of alcohol.
  • Collect money for drinks served.

Bartender/ Server

Riverside
Hood River, OR
10.2019 - 03.2020
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Take orders from patrons for food or beverages.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
  • Describe and recommend wines to customers.
  • Provide guests with information about local areas, including giving directions.

Bartender/ Server

Rays Boathouse Cafe
Seattle, Washington
04.2018 - 10.2019
  • Collect money for drinks served.
  • Check identification of customers to verify age requirements for purchase of alcohol.
  • Clean glasses, utensils, and bar equipment.
  • Balance cash receipts.
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
  • Serve wine, and bottled or draft beer.
  • Take beverage orders from serving staff or directly from patrons.
  • Clean bars, work areas, and tables.
  • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
  • Serve snacks or food items to customers seated at the bar.
  • Create drink recipes.

Lead Server/ Bartender

Westin Nanea Ocean, Mauka
, HI
03.2016 - 05.2018
  • Makai At Westin Nanea Ocean Villas – Lahaina, HI Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Kept up with trending cocktails and implemented them to our own cocktail menu.
  • Provided the highest quality of fine dining service to our guests, as to keep our reputation as one of the best restaurants in the state assisted management with inventory and ordering.

Banquet Captain

Redhook Ale Brewery
Woodinville, WA
03.2013 - 05.2016
  • Orchestrated positive customer experiences at all stages by overseeing every area of Banquet and Event operations.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Supervised and mentored kitchen and serving staff.
  • Managed employees throughout preparation and service of 100-400 meals per day.
  • Set schedules for staff by planning and designating shifts and hours.
  • Liaised with venue management to monitor logistics and timelines.
  • Checked guests' identification before serving alcoholic beverages.
  • Coordinated multiple events throughout four banquet spaces, including weddings, reunions, and corporate.

Server Bartender

Cinnebarre
Seattle, WA
02.2009 - 06.2013
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.

Education

Bachelor of Arts Music - Education

Portland State University
Portland, OR
01.2011

Associate of Arts - Music Education

Shoreline Community College
Seattle, WA
01.2009

Skills

  • Dining customer service
  • Buffet setup and takedown
  • High-volume dining
  • Special dietary requirements
  • Wine pairings
  • Liquor, wine and food service
  • Menu knowledge
  • Relationship management
  • Server training
  • Allergy awareness
  • Point of sale (POS) system operations
  • Performance improvement
  • Beverage preparation
  • Cash handling
  • Dining crew workflow optimization
  • Upselling techniques
  • Safe food handling
  • Menu design
  • Order management
  • Professional appearance
  • Banquet coordination
  • Team collaboration
  • Supply restocking
  • Ordering procedures

Accomplishments

  • Level 1 WSET accreditation
  • multiple positive forbs reviews
  • TIPS certification
  • Forbs training

Timeline

Server

Oak Steakhouse
10.2022 - 01.2023

Private Chef Server

Chef Riko Bartelome
05.2022 - 04.2024

Server/Bartender

Montage Kapalua Bay
04.2021 - Current

Bartender

Mt. Hood Meadows
11.2020 - 03.2021

Bartender/ Server

Riverside
10.2019 - 03.2020

Bartender/ Server

Rays Boathouse Cafe
04.2018 - 10.2019

Lead Server/ Bartender

Westin Nanea Ocean, Mauka
03.2016 - 05.2018

Banquet Captain

Redhook Ale Brewery
03.2013 - 05.2016

Server Bartender

Cinnebarre
02.2009 - 06.2013

Bachelor of Arts Music - Education

Portland State University

Associate of Arts - Music Education

Shoreline Community College

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TYSON KLASSEN